Skills

Leadership Go Sales Coaching

Job Specifications

You know that feeling when “Customer Success” really means renewals admin or running a glorified sales team?

This isn’t that.

This is a chance to lead a team that operates more like strategic consultants than traditional CSMs – guiding some of the world’s most sophisticated in-house legal teams to real, measurable outcomes.

You’ll be joining a market-leading, AI-powered legal tech company. Think: #1 in its category, top-rated by customers, growing fast, and still evolving its Customer Success function as the company scales.

And you? You’ll manage a pod of seasoned, enterprise CSMs – typically 4-6 direct reports – each with a focused book of 20–25 high-value customers and ARR in the $1.5-2m range.

Your job is to help them do the best work of their careers, and in doing so, drive net revenue retention across your portfolio.

What you’ll do

Lead and coach a team of experienced, MM & enterprise CSMs.
Drive net revenue retention through value, outcomes, and strong account health.
Run a consistent management rhythm: goals, coaching, performance reviews, and call feedback.
Step in on escalations and support CSMs through complex or at risk situations.
Ensure high quality Executive Business Reviews tied to customer strategy.
Partner with Implementation for smooth go-lives and long-term success.
Collaborate cross-functionally to unblock customers and improve the journey.
Identify risks and opportunities across accounts and turn them into scalable improvements.
Support the growth of the CS organisation as headcount and structure expand.

Who you are

8+ years in CS/Account Management, including 3+ years managing CSMs.
Background in enterprise CS with low-volume, high-value portfolios.
Value-led, not sales-first - comfortable owning net retention.
Experienced with complex, multi-stakeholder customers (legal/fintech/insurtech a plus).
Data-driven coach who enjoys 1:1s and developing strong CSM capability.
Thrives in a fast-scaling environment with evolving structure and processes.
Based in or open to relocating to - NYC, and available in-office three days per week.

What you’ll get

The chance to lead seasoned CSMs working with sophisticated enterprise legal teams.
A leadership role in a fast-growing, category-leading platform with global backing.
Uncapped bonus tied to net revenue retention (80/20 split, accelerators included).
Hybrid work and 5-10% travel.
Strong benefits, including health insurance and 401(k) match.
Competitive base salary of $125-145K plus bonus.
A collaborative, inclusive culture where CS has genuine influence.

A collaborative, values-driven culture where CS has a real seat at the table and you’ll work closely with senior leadership.

If you’re a CS leader who cares more about outcomes than logos on your CV – who wants to coach high-calibre CSMs, shape a function as it scales, and still stay close to customers and real problems – this is worth a serious look.

About the Company

Altor Partners scale & build exceptional Sales & Go-To-Market teams for disruptive technology companies. The mission is simple: to raise the bar for sales & Go-To-Market recruitment across EMEA & US. What companies do we help? - Startup & Scaleup SaaS firms - Pre-IPO software vendors - Global technology leaders What roles do we recruit? Individual Contributor: • Sales Development Representative • Business Development Representative • Account Manager • Account Executive • Relationship Managers • Sales Ops • Channel Sales Mana... Know more