Skills

Communication Customer Service Networking Windows Windows 10 Active Directory Windows Server

Job Specifications

IT Support Engineer – Contract Role (Chester, Stoke & Crewe Offices)

Location: Chester (Home Office), also supporting Stoke & Crewe

Duration: 6–12 Months

Rate: £120 Per Day (Gross)

Shift Patterns:

07:00 – 15:30
08:30 – 17:00
10:30 – 19:00

We are looking for an experienced IT Support Engineer to join a national support team providing high-quality technical assistance to employees across multiple office locations. The ideal candidate will deliver excellent customer service, resolve IT issues efficiently, and maintain strong technical standards.

Key Responsibilities

Provide IT support across Chester, Stoke, and Crewe office locations.
Respond to support tickets raised via a centralized helpdesk.
Troubleshoot and resolve technical issues related to hardware, software, and networks.
Ensure compliance with IT security policies and escalate any non-compliance.
Maintain and support Windows 10 Enterprise & Windows Server (Active Directory Services).
Assist users with varying levels of technical knowledge and adjust communication accordingly.
Support Microsoft Office 365 and related applications.
Manage file access and permissions in WAN/LAN environments.
Handle Audio/Visual setup and support for meetings.
Work effectively within tight deadlines and a fast-paced environment.

Required Skills & Experience

Excellent communication skills (written and verbal).
Experience working in a professional office or corporate environment.
Strong troubleshooting and diagnostic abilities.

Hands-on experience with:

Windows 10 Enterprise
Active Directory & User Administration
Office 365
Virtualized environments
WAN/LAN file management
Networking & wireless technologies
Audio/Visual systems
Ability to prioritize tasks and manage multiple demands simultaneously.
Strong understanding of IT security best practices.

About the Company

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. Pyramid Consulting’s award-winning family of brands – Pyramid Talent, Celsior, and GenSpark– operate together to deliver seamless and integrated solutions which benefit our clients and the consultants who serve them. Through the ‘intentionally inclusive’ recruitment of uniquely qualified candidates and teams; the training and upskilling of r... Know more