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Pyramid Consulting, Inc
Desktop Support Analyst

Desktop Support Analyst

On site

Chester, United kingdom

Freelance

24-11-2025

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Skills

Communication Problem Solving Security Policies and Procedures Networking Windows Windows 10 Windows Server

Job Specifications

Role:- Desktop Support Analyst

Type:- Contract Inside IR35 Only/-

Mode:- fully on site 5 days in a week.

Location:- Chester UK with occasional travel to Stoke and Crewe office.

Job Description:

Excellent communication skills – particularly telephone and written
Experience of working in a professional practice environment
The ability to assess each User’s level of IT knowledge and be able to deal with or adapt assistance to match
Familiar with maintenance and administration of Windows 10 Enterprise, Windows Server through ADS
The use of a centralized helpdesk call logging environment
A good understanding of IT/Data Security policies and procedures and reporting/escalating any non-adherence.
Good knowledge of Microsoft Office 365 is essential
Good problem solving and diagnosis skills
Able to prioritize and manage conflicting demands
Working knowledge of working in a virtualized environment
Thorough understanding of file access and management in a WAN / LAN environment
Familiar with wireless networks and networking
Use of Audio/Visual equipment and installations
Ability to work to tight deadlines

About the Company

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. Pyramid Consulting’s award-winning family of brands – Pyramid Talent, Celsior, and GenSpark– operate together to deliver seamless and integrated solutions which benefit our clients and the consultants who serve them. Through the ‘intentionally inclusive’ recruitment of uniquely qualified candidates and teams; the training and upskilling of r... Know more