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IT Support Engineer (Field Based)

IT Support Engineer (Field Based)

On site

Aldershot, United kingdom

£ 18 /hour

Freelance

28-11-2025

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Skills

Communication Go Training

Job Specifications

IT Support Engineer (Field Based)

Start: ASAP - Up to 1 year

Location: Field-based role covering Aldershot, Highwycombe, Portsmouth and surrounding spoke sites

(Being based near Aldershot is helpful for travel)

Rates: £18.87/hr via Umb

Requirement: Full UK manual driving licence

Clearance: Must be eligible and willing to go through Security Check(SC) Clearance

About the Role

We are looking for an IT Support Engineer (Field Based) to join our team. This is a mobile role where you’ll travel between several nearby sites to support users with equipment, simple technical tasks, and ticket updates.

This position is ideal for someone who enjoys structured work, clear processes, and a supportive environment. Full training will be provided.

Key Responsibilities

You will be carrying out a mix of practical and administrative tasks:

Main duties

Hand out peripherals and end-user devices (approx. 75%)
Manage and update support tickets (approx. 20%)
Basic break/fix engineering (approx. 5% — helpful but not essential)

Additional responsibilities

Return equipment following a clear returns process
Work towards shared team goals (e.g., customer satisfaction, SLA targets)
Build professional and friendly relationships with users
Ask for help or escalate issues when needed—support is always available
Join team meetings and calls with advance notice
Follow defined procedures provided by your team lead

What we are Looking For

Previous IT Support experience in a similar role
Clear and reliable communication
Ability to travel between sites using a manual vehicle
Comfortable following structured processes
Willingness to complete SC Clearance later in the role

About the Company

Identifi Global is proud to be one of the UK's leading experts in personalised career management and talent acquisition for both permanent and contract roles. Since 2015, we have been disrupting the market with our dedication to exceptional candidate experiences and client-centric solutions. Our effective recruitment methods consistently achieve outstanding results. Our mission is to deliver innovative solutions and superior service, ensuring our clients and candidates lead in their respective fields. Our unwavering dedicat... Know more