Skills

Communication Time Management Test Problem-solving Attention to detail

Job Specifications

Junior Support Engineer

Salary: Competitive

Location: Rugeley, Staffordshire

Contract: Full-Time, Permanent

Hours: Monday to Friday, 9:00am – 5:30pm

An exciting opportunity has arisen for a Junior Support Engineer to join a growing company in Rugeley. You will play a key role supporting customers and field engineers, assisting with internal IT, and helping configure and commission systems. Occasional national and international travel may be required.

What Our Client Offers:

25 days annual leave + Bank Holidays
Free car parking
Team days out and gatherings
Opportunities for career growth and professional development
Collaborative and supportive work environment

Key Responsibilities:

Customer Support:

Liaise with customers to provide technical support
Conduct remote diagnostics and implement repair solutions
Develop support procedures and maintain accurate records

System Commissioning:

Assist engineers with on-site and remote system commissioning
Maintain system records, process data, and prepare reports
Collaborate with customers and third-party engineers

Customer Equipment Setup:

Set up and test laptops, tablets, and other customer devices
Install software, perform acceptance tests, and maintain setup procedures

Internal IT Support:

Support day-to-day IT operations, including servers and staff devices
Install updates, troubleshoot issues, and perform backups

Candidate Requirements:

Experience in IT support or a similar technical role
Strong ICT skills and problem-solving ability
Ability to work independently and make decisions under pressure
Highly organised, with attention to detail and excellent time management
Strong communication and interpersonal skills
Hands-on, proactive, and ‘can-do’ attitude
Good commercial awareness

Job Ref: EN1019

Note: Hollyfield Personnel will only contact successful candidates within 5 - 7 working days of application receipt. By applying for this vacancy, you give permission for Hollyfield Personnel to contact you and retain your details.

About the Company

Starting as a small family business full of passion and commitment, we have come a long way in 25 years. Not only have we built long lasting and trusting relationships with both clients and candidates, we have built an incredible team of consultants who share the same ethos and appreciation for recruitment. At Hollyfield, we take our clients and candidates goals personally and strive to ensure both parties succeed. We pride ourselves on our endless efforts to value your ambitions and understand your needs, resulting in our u... Know more