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Quantum World Technologies Inc.
L1. Shop Floor Support Engineer

L1. Shop Floor Support Engineer

On site

Mirabel, Canada

Freelance

28-11-2025

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Skills

Go ServiceNow Stakeholder Management

Job Specifications

Hi

Please go through my job description if you are comfortable share your updated resume.

Position: L1. Shop Floor Support Engineer

Location: Mirabel, QC(Onsite)

Duration: Long-term

Job Description:-

L1.5, Shop Floor Support Engineer - Only submit candidates who has worked as IT support in manufacturing plant or shop floor. Onsite role (4-6 yrs exp)

Rotational shifts

Bilingual Needed -

• IT endpoint knowledge, applicable on production lines, plus endpoint support.

• Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points

• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

• Stakeholder management, share regular updates and assist in preparing operational reports

• Triaging of issues and coordination with cross functional teams for timely resolution

• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

• Maintaining agreed SLA levels and assuring Quality of delivery at all times

• Adhere to shift rotation plan and Operating model

• Interaction with SME’s on functional issues

• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area

• Tracks and report progress to stakeholders

• Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

Anuj Kumar

Technical Recruiter

Email id:-anuj.kumar@quantumworldit.com

Quantum World Technologies Inc.

2550 Argentia Rd #112, Mississauga, ON L5N 4G8

About the Company

QUANTUM WORLD TECHNOLOGIES INC, is a IT Consulting and Staffing venture of QUANTUM GROUP OF COMPANIES having its presence in IT and I.T.E.S, Real Estate, Hospitality, Pharmaceuticals, and Entertainment Industries across the globe, with its headquarters in Los Alamitos CA, Parsippany - NJ, Seattle - WA, Canada, Dubai and India. We are one of the leading service providers, providing effective business solutions in IT Consulting, IT Services, and Business Process Outsourcing Services. We are an e-Verified employer and SBE Certi... Know more