Job Specifications
We are seeking a full time, on site Help Desk Technician based in Phoenix, AZ. You'll join out IT team working 5 days a week at our Phoenix office, supporting our user community by troubleshooting hardware, software, and network issues. This role is hands on, customer facing, and ideal for someone who thrives in a fast paced, in person environment. You would be the go to tech hero for our organization, making a real impact by resolving issues, improving user productivity, and helping shape our internal tech culture. You'll gain experience across a broad range of technologies, work alongside senior IT staff, and develop valuable skills in a stable, growing company that encourages certification and advancement. Being on site means you'll build strong relationships, get immediate feedback, and be highly visible to leadership.
Required Skills & Qualifications
1-3 years of technical support experience in an on site environment
Proficient with installing/configuring Windows and/or macOS systems
Strong customer service skills and ability to communicate clearly with non technical users
Familiarity with basic networking and peripherals
Ability to prioritize tasks, manage multiple tickets simultaneously, and meet SLAs
Desired Skills and Experience
Associate’s or Bachelor’s degree in IT, Computer Science, or related field.
Experience with enterprise ticketing systems (ServiceNow, Jira, Zendesk).
Familiarity with Active Directory, remote support tools, mobile device management (MDM).
Basic scripting/automation (PowerShell, Bash) or willingness to learn.
Experience working in a 24×7 environment or performing after-hours support as needed.
Additional certification such as CompTIA Network+, Microsoft 365 Administrator, or ITIL Foundation.
Tech Breakdown
40% – Desktop & laptop OS (Windows 10/11, macOS)
20% – Office productivity tools and common applications
15% – Network/Connectivity (WiFi, VPN, printing)
15% – Ticketing & remote support tools (ServiceNow, Jira, TeamViewer)
10% – Hardware peripherals & mobile device support
Daily Responsibilities
50%: Serve as first-line technical support for end-users — respond to tickets, solve hardware/software/network problems, document solutions, and escalate when needed.
20%: Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
15%: Assist with network connectivity issues, access rights, and user account setups/deactivations.
10%: Maintain the help desk knowledge base — update documentation, share best practices, and train users on common tools.
5%: Participate in IT projects (e.g., hardware roll-outs, software upgrades, office moves) as directed by senior IT team.
The Offer
Bonus OR Commission eligible
You Will Receive The Following Benefits
Medical, Dental, and Vision Insurance
Vacation Time
Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Posted By: Isabella Sweet
About the Company
Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software...
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