Job Specifications
We have created a brand-new role for an experienced IT Support & Systems Administrator to partner with our IT Manager in providing excellent day-to-day IT service, and supporting broader IT initiatives. This is a hands-on, user-centric role. You'll be the go-to person for our colleagues, ensuring smooth operations and assisting the IT Manager with strategic projects. If you are looking for a great next step in your IT career - a mix of support + project work + systems administration - we'd love to hear from you.
You'll thrive if you enjoy:
Helping people solve IT issues quickly and confidently and being the backbone of a strong IT function
Working across systems and applications (not just desktop support)
Being approachable, service-oriented and proactive
Having the opportunity to work closely with a highly experienced IT Manager, gain broad exposure and expand your technical skill and depth
Being part of a growing, dynamic business with a mission to innovate in packaging technology
Key Duties
Provide front-line and escalation support for IT queries (hardware, software, systems and network) for our employee base of around 70, including several USA based employees.
Triage incoming tickets in Jira, respond in a timely manner and maintain high service levels
Support the Microsoft 365 environment: Outlook, SharePoint, OneDrive, Office apps to achieve business requirements.
Assist the IT Manager with cyber security tasks: patch management, antivirus, firewall monitoring
Become a super-user and system administrator for our ERP (Epicor) system and associated reporting tools; support users across departments
Assist with IT procurement, supplier liaison, contract management (hardware, software, consumables).
Support our telephony and mobile/landline infrastructure
Delivery of IT training and inductions as required
Participate in and assist project delivery of IT initiatives (e.g., migrations, new tools and software)
Liaise with external MSP as directed and required.
Any such tasks required from time to time, provided they are within the competence of the job holder.
Very occasional out of hours support.
Skills/Experience
Essential
Strong experience in a hands-on IT Technician/Engineer/Support role (ideally in SME environment)
Practical experience with helpdesk tools (e.g., Jira, ServiceNow)
Strong working knowledge of Windows Server, Windows 11, Active Directory
Good experience with Microsoft 365 (including SharePoint/OneDrive)
Solid networking knowledge: VPN, firewalls, WAN/LAN troubleshooting
Broad understanding of IT systems: hardware, software, user support
Desirable
Azure and Intune Administration
Cyber security awareness (e.g., SIEM, baseline configuration
Antivirus & patch management administration
Database and/or coding experience
ERP system experience (especially user support or reporting)
Experience with cloud and physical server hardware
Proven ability to write user documentation and support business processes
Person Specification
A DBS Clearance will be required for this role
Excellent communicator who builds strong relationships across departments
Outstanding service mindset: proactive, responsive, helpful
Strong attention to detail and accuracy in work
Organised and able to manage a mixed workload, balancing routine support with project activity
Collaborative team player, but also comfortable working independently
Enthusiastic, keen to learn and grow your technical skills
Remuneration
£competitive
Discretionary bonus
Early Friday finish - 37 hour working week (Monday to Thursday 8.00am - 4.30pm, Friday 8.00am - 1.00pm)
25 days holiday + bank holidays
Company life insurance x 6 times
Pension 5%
Income protection after 3 years' service
Access to Independent Financial Adviser
Office based - at our modern offices in Kempston, Bedfordshire.
Our Candidate Private Policy can be found here.
About the Company
Shaping the Future. We’re world leaders in packaging innovation. For nearly a century, we’ve been finding inventive ways to open, close and seal products. Developing new design possibilities that are distinctive, durable, imaginative and sustainable. Working closely with brands to explore the myriad of possibilities. And applying our manufacturing expertise to make even the most ambitious vision a reality. Enlightening Innovation. It’s our mission to explore and solve the problems others don’t even know exist. It could be ta...
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