Skills

ServiceNow DevOps

Job Specifications

Excellent opportunity for ServiceNow – ITOM Developer to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services.

We are open to considering qualified candidates from other locations who possess the skills and experience required for the role.

Key Responsibilities :

Understand Know how ServiceNow will generate Service Mapping tree using Dynatrace tags which will show holistic view of the impact caused by an incident or event in ServiceNow (from Dynatrace)
Needs to understand the Service Graph Connector for Dynatrace
Work with Identification and Reconciliation Engine (IRE) in ServiceNow
Resolve design issues between Dynatrace and our current ServiceNow setup to ensure that that the CMDB and Event Management within ServiceNow are not impacted as a result of the Dynatrace integration
Dynatrace Incident Integration which pushes incidents and events into ServiceNow
Navigate the existing integrations and alerts we have in ServiceNow and ensuring that any Dynatrace design does not impact the event management dashboard
Provide options and build solutions to any changes to Event Management as a result of Dynatrace
Develop auto-incidents for some auto-discovered events within ServiceNow (from Dynatrace)
Potentially work on orchestrations to resolve incidents and/or provide guidance

Key Skills and Experience :

Should have ITOM experience
Needs to understand the Service Graph Connector for Dynatrace
Know how ServiceNow will generate Service Mapping tree using Dynatrace tags which will show holistic view of the impact caused by an incident or event in ServiceNow (from Dynatrace)
Know how to use the Identification and Reconciliation Engine (IRE) in ServiceNow
Know how to resolve design issues between Dynatrace and our current ServiceNow setup to ensure that that the CMDB and Event Management within ServiceNow are not impacted as a result of the Dynatrace integration
Able to work on Dynatrace Incident Integration which pushes incidents and events into ServiceNow
Able to navigate the existing integrations and alerts we have in ServiceNow and ensuring that any Dynatrace design does not impact the event management dashboard
Will need to be able to provide options and build solutions to any changes to Event Management as a result of Dynatrace
Will need to be able to develop auto-incidents for some auto-discovered events within ServiceNow (from Dynatrace)
Potentially work on orchestrations to resolve incidents and/or provide guidance

About the Company

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant. Know more