Job Specifications
About Us:
At Dabster, we specialize in connecting top talent with leading global companies. Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients.
Role: Technical Architect – ServiceNow
Experience: 10-20 Years
Position Overview
We are seeking an experienced Technical Architect – ServiceNow to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills.
Key Responsibilities
Architecture & Design
Define and maintain ServiceNow architectural standards, frameworks, and best practices.
Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs.
Lead technical design sessions and translate business requirements into technical solutions.
Platform Ownership
Oversee ServiceNow platform governance, upgrades, and integrations.
Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture.
Drive automation and innovation across IT processes using ServiceNow capabilities.
Technical Leadership
Provide technical guidance to developers, administrators, and implementation teams.
Review and approve solution designs, configurations, and customizations.
Mentor junior engineers and promote knowledge sharing across teams.
Integration & Automation
Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms).
Implement automation workflows, orchestration, and API-based solutions.
Ensure seamless CI/CD pipeline integration for ServiceNow deployments.
Governance & Compliance
Establish and enforce coding standards, security policies, and compliance requirements.
Conduct regular audits of ServiceNow configurations and customizations.
Provide reporting and analytics on platform performance and adoption.
Stakeholder Engagement
Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals.
Act as a trusted advisor for ServiceNow roadmap planning and solution adoption.
Communicate complex technical concepts to non-technical stakeholders.
Required Skills & Qualifications
Technical Expertise
Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM).
Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations.
Proficiency in automation tools and CI/CD practices.
Process Knowledge
Solid understanding of ITIL processes and enterprise IT service management.
Experience in designing governance frameworks for ITSM/ITOM.
Preferred Qualifications
ServiceNow Certified Technical Architect or Certified Master Architect.
ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
ITIL v4 Foundation certification.
Experience in large-scale enterprise ServiceNow implementations.
How to Apply
Apply by submitting your resume today, showcasing your relevant experience and passion for the position via LinkedIn Easy Apply or directly to vigneshwaran.s@dabster.net.
"We do not provide any sponsorship to the job aspirants"
About the Company
Dabster is a Talent Management and Workforce Solutions Provider in Digital and Engineering practice.
Our quick systematic service guarantees improved productivity, performance and profitability of clients thus allowing them to focus on what they do best and maximise their potential for growth.
Our brand values and beliefs guide our strategies as we pursue our vision to delight every client and be the best in the industry across Europe. We apply our core values to every aspect of our and your business to lay the foundation...
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