Job Specifications
Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
We are currently looking for ServiceNow Technical Architect for one of our clients based in Philippines a contract opportunity and Hybrid work setup in London,United Kingdom. This is an exciting opportunity to expand your skill set, achieve job satisfaction and upgrade your skills. More details as below.
ServiceNow Technical Architect (Look for immediate joiners)
Contract duration: 6 months
Location: London, UK (Hybrid for 1-2days/week)
Role: Technical Architect – ServiceNow
We are seeking an experienced Technical Architect – ServiceNow to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills.
Key Responsibilities
Architecture & Design
Define and maintain ServiceNow architectural standards, frameworks, and best practices.
Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs.
Lead technical design sessions and translate business requirements into technical solutions.
Platform Ownership
Oversee ServiceNow platform governance, upgrades, and integrations.
Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture.
Drive automation and innovation across IT processes using ServiceNow capabilities.
Technical Leadership
Provide technical guidance to developers, administrators, and implementation teams.
Review and approve solution designs, configurations, and customizations.
Mentor junior engineers and promote knowledge sharing across teams.
Integration & Automation
Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms).
Implement automation workflows, orchestration, and API-based solutions.
Ensure seamless CI/CD pipeline integration for ServiceNow deployments.
Governance & Compliance
Establish and enforce coding standards, security policies, and compliance requirements.
Conduct regular audits of ServiceNow configurations and customizations.
Provide reporting and analytics on platform performance and adoption.
Stakeholder Engagement
Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals.
Act as a trusted advisor for ServiceNow roadmap planning and solution adoption.
Communicate complex technical concepts to non-technical stakeholders.
Required Skills & Qualifications
Technical Expertise
Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM).
Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations.
Proficiency in automation tools and CI/CD practices.
Process Knowledge
Solid understanding of ITIL processes and enterprise IT service management.
Experience in designing governance frameworks for ITSM/ITOM.
Soft Skills
Strong leadership and mentoring capabilities.
Excellent communication and stakeholder management skills.
Analytical mindset with problem-solving abilities.
Preferred Qualifications
ServiceNow Certified Technical Architect or Certified Master Architect.
ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
ITIL v4 Foundation certification.
Experience in large-scale enterprise ServiceNow implementations.
About the Company
Avensys Consulting is a trailblazing IT consulting company, headquartered in Singapore, with offices around the world. It is dedicated to providing cutting-edge technology-enabled solutions and unparalleled Talent and Recruitment Services to clients across the world.
Since its inception in 2007, Avensys has solidified its position as a trusted partner, guiding numerous organizations on their transformative IT journey. With us, your vision becomes our mission and your success becomes our sole purpose.
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