Job Specifications
Contract Opportunity: Principal Digital Interaction Architect (AI Focus)
Role Overview & Setting
We are seeking an innovative Contract Digital Interaction Architect specializing in sophisticated, goal-driven Artificial Intelligence (AI) experiences. This is a project-based contract focused on engineering the next generation of automated services and self-service capabilities for a major internal platform used across our organization.
This role requires moving beyond traditional script-based chatbots to designing fully autonomous, agentic digital assistants capable of end-to-end task resolution, proactive user guidance, and seamless integration into multi-channel enterprise systems.
Project Details
Location: Central Hub (Hybrid - 2 days per week required on-site).
Engagement Period: A six-month assignment, beginning in Q4 2025, with the potential for renewal.
Core Competencies: Fluency in English is essential, combined with proficiency in either Dutch or French.
Key Deliverables & Responsibilities
I. Autonomous System Blueprinting
Conceptualize and map out non-linear, intent-based conversational journeys where AI agents manage complex workflows autonomously to achieve a defined user goal.
Establish systematic protocols for modular conversation components, ensuring reusability and dynamic adaptation based on user context and business process variations.
Develop robust safety nets, defining clear thresholds, escalation logic, and efficient handover procedures to human support or integrated system backends.
II. AI Tooling & System Optimization
Work in tight partnership with Machine Learning and Data Science teams to fine-tune Natural Language Understanding (NLU) performance, focusing on accuracy in intent classification and sophisticated response generation.
Utilize industry-leading AI orchestration platforms (e.g., frameworks compatible with LLMs, vector search, or advanced dialogue managers) for prototyping and deploying high-context, memory-aware digital entities.
Drive continuous experience refinement by leveraging quantitative data (interaction metrics, usage patterns) and qualitative feedback loops to enhance agent intelligence and personalization.
III. Strategic & Ethical Frameworks
Lead the definition of the digital assistant's persona, voice guidelines, and the ethical rules governing human-AI interaction within the enterprise context.
Contribute foundational specifications to a unified digital design system, ensuring conversational components align seamlessly with established service design and brand standards.
Establish key performance indicators (KPIs) for conversational success (e.g., task completion rate, satisfaction scores) and implement monitoring to ensure frictionless user outcomes.
Candidate Profile
Essential Experience
3+ years dedicated experience in designing complex user interfaces for AI products, conversational flow design, or enterprise content strategy.
Demonstrated expertise in the principles of agentic automation, including prompt engineering and a practical understanding of the capabilities and constraints of modern Generative AI models.
Practical, hands-on experience deploying or architecting interfaces using advanced dialogue tools (e.g., proprietary LLM toolkits, advanced frameworks like Dialogflow CX, Botpress, or similar).
Proven ability to create comprehensive documentation, including flow diagrams, persona specifications, and style guides tailored for enterprise-level service delivery.
Excellent ability to operate effectively within Agile/Scrum environments, collaborating closely with development, testing, and research teams.
Desirable Qualifications
Experience with advanced topics like multi-agent systems, long-term memory management for AI, or sophisticated LLM orchestration.
Familiarity with the broader enterprise AI technology ecosystem (e.g., specific cloud AI services, LangChain, semantic search).
A background in UX writing, service blueprinting, or behavioral science/linguistics.
Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared by a member of our team.
About the Company
At SoTechTalent, we specialise in connecting forward-thinking tech companies with world-class talent. With deep expertise in SaaS, AI, Cybersecurity, Data and Fintech, we provide bespoke hiring and recruitment solutions tailored to help your business thrive. Whether you're scaling a startup or building a powerhouse team, we're here to make finding exceptional talent effortless and impactiful.
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