Skills

Communication Teamwork ServiceNow Problem-solving Customer Service Attention to detail Windows Windows 10 Active Directory

Job Specifications

Service Desk Analyst – 1- Year Fixed Term Contract - Leeds based

We are hiring a Service Desk Analyst to join our Leeds office on a 1-year fixed term contract, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution.

Shift Details:

24x7 Service Desk based in Leeds

Shift patterns: 8 AM – 5 PM & 2 PM – 11 PM

The Role:

Serve as the first point of contact for IT support, providing excellent customer service
Log, track, and update incidents and service requests in ServiceNow
Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations
Escalate complex issues to the relevant teams while keeping users informed
Collaborate with teammates to improve processes and enhance first-time fix rates
Maintain security and compliance standards in line with IT policies

What you will bring:

Customer service experience (IT or non-IT industry)
Experience handling IT support calls and troubleshooting technical issues
Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool
Basic understanding of the ITIL Framework (certification is a plus)
Strong problem-solving skills with great attention to detail
Excellent communication and teamwork skills
Ability to work under pressure and meet deadlines

If you're looking for an exciting opportunity in a collaborative and fast-paced environment and are comfortable working shift patterns, we’d love to hear from you!

Apply now for a chat with our team!

About the Company

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 29K+ employees in 30 countries, UST builds for boundless impact--touching billions o... Know more