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Creo Recruitment
Service Desk Analyst - £14.47 per hour

Service Desk Analyst - £14.47 per hour

On site

Peterborough, United kingdom

£ 14 /hour

Freelance

18-12-2025

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Skills

Communication Attention to detail Questioning Techniques

Job Specifications

Service Desk Analyst

Location - Peterborough

Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.

Key Responsibilities of a Service Desk Analyst

Present a professional image of the company to deliver positive customer experience throughout the customer journey
Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles
Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
Manage vulnerable customer incident in order to ensure the most appropriate support is provided
Identify and accurately record any complaints received from customers and achieve first time resolution
Responsible for identifying and reporting any incidents of breaches of operational processes and policies
Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved
Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome
Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner

Skills needed to be a Service Desk Analyst

A confident telephone manner
Effective written and verbal skills
The ability to work towards targets
The ability to work as an individual and as part of a team
Great multi-tasking skills
Key attention to detail

About the Company

We are a full service recruitment consultancy that offers customers the agility of a traditional agency model with the benefits of an integrated talent acquisition team. How we’re different: At Creo we work in partnership with our clients, we’re interested in your long-term success. With this in mind we want to help you build robust recruitment practices. We can help in all the ways you’re used to; finding candidates to fill a range of roles, but our bespoke consulting services is what makes us different. Consulting: Ou... Know more