Job Specifications
Years of Experience: 5 years of experience
Education Requirements:Bachelors degree in IT, Computer Science, or related discipline
Hybrid Role - some telework is available
Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment. These services are responsible for delivering IT services to approximately 1,350 government employees and contractors nationwide. The program provides expertise necessary for the delivery of secure, reliable, and scalable IT services that are responsive to the agencies evolving business and mission needs.
Position Description: The Technical Manager is responsible for providing technical leadership, direction, and oversight for the planning, implementation, and ongoing operations of Tier 1-3 systems. This position ensures that all technical aspects of the program align with customer objectives, security requirements, and performance standards. The Technical Manager will oversee technical personnel and support the development and implementation to enhance IT service delivery. This role requires strong leadership, hands-on technical expertise, and the ability to coordinate across diverse teams to deliver mission-critical IT services effectively and efficiently. Tasks include developing capital business case narratives, preparing presentation materials for governance boards, and supporting automation initiatives, and service delivery enhancements.
Responsibilities:
Ensuring projects comply with relevant regulations and standards
Providing support to internal and external stakeholders
Designing and coordinating work teams. Understanding technical objectives of a project and working closely with the project sponsor and PM
Monitoring progress via agreed upon schedule, cost, Service Level Agreements (SLAs) and project deliverables
Providing technical support to project team members by handling complex application features and technical designs
Providing overall direction to the formulation, development, implementation, and delivery of a project
Extracting and analyzing data, generating dashboards, and compiling risk matrices and preparing reports for leadership review
Requirements
5 years of experience
Bachelors degree in IT, Computer Science, or related discipline or six additional years of experience if no degree
Project Management Expertise
PMP Certification ( or must obtain within 3 months of start on program)
Strong knowledge of PM methodologies including ITIL Proficiency in project planning, scheduling, and resource allocation
Technical Knowledge Understanding of IT infrastructure and operations (networking, servers, cloud)
Familiarity with incident management and escalation processes
Ability to interpret technical documentation and SLAs
Tools & Platforms Proficiency in project management tools (MS Project, Jira, ServiceNow)
Knowledge of monitoring and ticketing systems for Tier 1-3 support
Strong Excel and reporting skills for KPI tracking
Compliance & Security Awareness of data security standards (ISO, SOC, NIST)
Understanding of regulatory requirements for multi-location operations
Preferred Skills
Certifications: ITIL or Scrum Master Technical certifications (AWS, Azure, Cisco) for credibility in tech discussions
Automation & Process Improvement Experience with workflow automation and process optimization
Familiarity with DevOps principles for operational efficiency
Multi-Site Coordination Prior experience managing distributed teams across different time zones
Knowledge of remote collaboration tools and best practices
Data Analytics Ability to analyze incident trends and propose preventive measures
Soft Skills:
Leadership & Influence: Ability to motivate cross-functional teams and drive accountability. Skilled in stakeholder management at all levels
Communication: Clear and concise written and verbal communication. Ability to translate technical issues into business language
Problem-Solving & Decision-Making: Strong analytical thinking for root cause analysis. Quick, data-driven decision-making under pressure
Adaptability & Resilience: Comfortable with fast-paced environments and shifting priorities. Ability to manage stress and maintain composure during escalations
Collaboration: Builds trust and rapport across teams and locations. Promotes a culture of continuous improvement.
Benefits
SES provides a competitive salary and the following benefits:
Medical
Dental
Vision
AD&D
STD
LTD
Company paid Life Insurance
401k with employer contribution
Paid Time Off
Pet Insurance
About the Company
Systems Engineering Solutions (SES) Corporation is a Small Business. We are an information technology consulting services firm that partners with its customers in every aspect of their engineering lifecycle. We pride ourselves on being able to seamlessly integrate the most talented technical resources with our client's team and mission. Our resources are experts in Systems Engineering, Systems Integration, System Test, Infrastructure Development, Deployment, and Lab Support. Within these disciplines, we apply lessons learned...
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