Skills

Communication Test Problem-solving Customer Service Analytics Natural Language Processing NLP

Job Specifications

Company Description

At QX we specialise in designing scalable, secure, and future-ready AI solutions that address unique business needs. Our expertise spans self-service tools, generative AI, and Agentic Process Automation to drive exceptional user experiences and operational efficiency.

Role Description

This is a contract, remote/hybrid role for a Europe-based Conversational AI Designer. As CAI Designer, you are the voice of the end user. You will translate business goals and technical capabilities into coherent, human-centric experiences on voice and digital channels on low-code/no-code platforms such as Cognigy.ai and Kore.ai.

Day to Day Responsibilities

Build, configure, and maintain conversational flows for voice and digital AI Agents using platforms such as Cognigy.ai, Kore.ai and more.
Translate business requirements into detailed dialog designs, intents, entities and logic that can be directly implemented in low code / no code tools.
Design, write and refine system prompts and few-shot examples for LLMs to ensure accurate, context-aware and safe responses.
Implement and fine-tune context handling, memory, and routing logic so AI Agents behave consistently across channels and sessions.
Create and run test cases, perform conversational QA, and fix defects directly in the platform based on user journeys and edge cases.
Monitor performance using analytics and conversation transcripts, identify friction points, and iterate on flows and prompts to improve containment, CSAT and handle time.
Prototype new AI Agent features quickly, validate with internal stakeholders and users, and then harden successful prototypes into production-ready flows.
Join client-facing workshops and stand-ups to walk through flows, gather feedback, refine requirements and demonstrate live changes in the AI platforms.

Qualifications

Proficiency in designing conversational flows, scripting interactions, and crafting engaging dialogue for AI-driven solutions.
Experience with deploying LLM-based AI Agents and applications and associated skills i.e. prompt/context engineering.
Strong understanding of natural language processing (NLP) concepts and familiarity with tools/platforms for conversational AI development.
Ability to collaborate effectively with cross-functional teams including developers and stakeholders.
Excellent communication and problem-solving skills, with a focus on user-centric design.
Relevant experience in AI-driven customer service, chatbot design, or similar fields.

About the Company

OUR EXPERTISE We specialize in delivering scalable, secure, and future-ready solutions, tailored to meet your unique needs. Whether it’s self-service tools, Generative AI, or Agentic Process Automation, our focus is always on delivering exceptional value. OUR CAPABILITIES Self-Service Solutions Empower users with seamless, intuitive tools that reduce dependency on support staff. Generative AI Revolutionize creativity and operations through AI-driven content, design, and ideation. Agentic Process Automation Automate workflows... Know more