Job Specifications
Job Summary And Mission
As a principal architect within Starbucks Technology, you lead the global architecture development for ServiceNow. This role supports our multiple Contact Centers and IT Service Management for ServiceNow and AWS Connect. ServiceNow is a growing platform that is expanding in capabilities and geographies. This principal architect will lead this capability area and will be accountable for the conversion of business need into architectures and designs. This role will lead the development of best practices, process improvement, and champion architecture principles for global IT within the ServiceNow platform. This role with partner closely with the principal product manager to lead and drive the business needs and user experiences across our partners, customers, and agents to deliver best in class services, while building out a global enterprise platform.
Summary Of Key Responsibilities
Future State Planning and Road-mapping
Develops multi domain and enterprise-based capability views, strategies, architectures and roadmaps for business and technology capabilities Advise functional and technology leaders within domains in defining priorities, key initiatives, and organizational alignment to support making informed business decisions
Evaluate industry and technology trends, determine applicability to Starbucks and translate into Starbucks specific strategies, plans, models, principles, architectures and design
Concept and Business Case Development
Partners with business capability and technology service owners across domains and the enterprise to develop a concept from ideation through business case
Assesses the value and impact of concepts and emerging technologies by leading opportunity assessments and proofs-of-concept thru partnership with stakeholders across multiple domains and enterprise programs
Assist in development of proposals for enterprise strategy development based on environmental analysis, opportunity identification, value cases, and risk
Solution Design and Facilitation
Partner with leadership to assess business case for readiness for design across multiple domains and the enterprise
Facilitate architectural design and on-going change request approvals for programs across multiple domains
Manage program and architectural interdependencies between programs across multiple domains and the enterprise
Facilitating the understanding and adoption of the solution architectures with the capability and service teams
Maintain architecture artifacts across the business, information, technology, and security architectural domains
Policy Definition and Governance
Evaluate technology and business changes across multiple domains and enterprise programs for policy impacts
Govern enterprise solution architectures against defined principles, policies, and reference architectures
Prepares, champions and educates client groups and team on changes in policies and practices across multiple domains and enterprise programs
Managing Teams
Develops partners indirectly thru coaching and mentoring
Assist in development of strategic and operational plans for the work group architect principal Starbucks Confidential
Supports EA managers in promoting a successful attitude, confidence in leadership, and teamwork
Domain Proficiency
Demonstrate functional and business knowledge for multiple domain and enterprise context in support of ServiceNow
Act as a subject matter expert and provide consulting, guidance, and recommendations on ServiceNow and AWC Connect
Continuous development of domain knowledge in both the industry and the Starbucks enterprise
Leadership
Demonstrates accountability, makes timely and appropriate decisions on programs and multiple domains
Takes calculated risks and challenges the status quo on programs and across multiple domains
Develops partnerships and influences others both directly and indirectly
Motivate and collaborate to create a team environment and enable team-based fulfillment of objectives
Provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results
Basic Qualifications
Overall IT experience – 10+ years
Strategic planning - 4 years
ServiceNow development & architecture – 7+ years
Experience with all or most of the following services: ITSM, ITAM, ITOM, CSM, HRSD, FSM, Now Assist, SPM, Integration Hub
Variety of technical environments, Systems/ application development experience
Functional and Systems modeling
Indirect People Development
Business process and System design
Financial analysis & business planning
Running technology proof-of-concepts
Preferred Qualifications
Architectural Thinking
Develop concepts across multiple domains and the enterprise from strategic concepts to detailed logical views
Utilizes perception, creativity, transformational ideas, system thinking, and organizing techniques in their work
Develops the business case ("why"), conceptual model and vision ("what") , logi
About the Company
At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners - are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. It's an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and i...
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