Skills

Communication Test Training

Job Specifications

James Adams is currently looking for an experienced IT Innovation Analyst. This is a permanent role working 3 days onsite in central Birmingham.

The role will focus on finding smarter ways for the business to work through better use of technology. You will explore new tools with suppliers, look at what is emerging in the wider market and assess what could add real value for a professional services firm. A key part of the role is helping the business get the most out of AI powered tools like Microsoft Copilot by shaping playbooks, building strong prompts and guiding teams on best practice.

Key responsibilities

Work with IT and business teams to spot areas where technology can simplify or speed up processes.
Turn business needs into clear solution options that are practical and deliverable.
Build and test solutions across areas such as document automation, workflows and portals.
Act as the point of contact between teams, suppliers and clients to ensure smooth delivery.
Shape and refine AI assistant playbooks and everyday workflows.
Create and improve prompts that help users get better results from AI tools.
Provide hands on support and training to users.
Review how tools are being used and collect feedback to help with ongoing improvements.
Keep communication clear throughout all stages of delivery.
Bring stakeholders along with you and help manage any delivery risks.
Support the wider rollout of AI powered tools across the firm.
Work with suppliers and potential vendors to understand new solutions and assess their potential use within a professional services environment.
Follow all company policies and procedures.

About you

You will come from a background in technology, professional services or an environment where digital solutions are at the heart of how teams operate. You will bring:

Experience working with platforms such as workflow tools, document automation or portal solutions.
A strong analytical approach and the ability to solve problems with clear thinking.
Confident communication and stakeholder engagement skills.
A willingness to learn new tools and support others in doing the same.
Ability to turn business challenges into straightforward technology solutions.
Comfort working both independently and within a team.
Strong organisational skills and the ability to handle competing priorities.
Interest or experience in AI assistants, prompt creation or automation tools.
Exposure to platforms like HighQ, SharePoint or Document Drafter would be beneficial.
Confidence in helping users adopt new tools and ways of working.

Essential attributes

Ability to understand how the business operates and how systems fit together.
Ability to explain technical ideas in a simple way.
Ability to build trust with senior stakeholders.
A positive, responsible and honest approach.
Strong prioritisation skills.
Ability to manage deadlines and stay organised.
Comfort working on your own initiative and as part of a team.

About the Company

Hello, we are James Adams. Your technology, change, and digital recruitment partner covering the UK & Europe. We are passionate about people and put our customer's experience at the heart of everything we do. We recognise that each individual we work with is different. Which is why we look to provide a bespoke service tailored to your needs. We are experts in recruiting for technology, change and digital talent across the UK & Europe. We cover the following specialisms on a permanent or interim/contract basis. - Cloud ... Know more