Skills

Communication Leadership Adaptability Conflict Resolution Jira CI/CD DevOps Stakeholder Management Negotiation Scrum Strategic thinking Problem-solving Trend Analysis Facilitation Coaching Organization Confluence Agile SDLC Analytics

Job Specifications

IT Senior Scrum Master

Charlotte, NC (Hybrid)

Full Time

The ideal candidate brings extensive experience in complex, enterprise-level environments, demonstrating a strong track record of leading high-performing agile teams, excellence in stakeholder management, and deep understanding of value stream optimization. Your background should showcase exceptional adaptability, strategic thinking, and interpersonal skills, complemented by demonstrated expertise in leading large-scale agile transformations and driving measurable delivery improvements. This role offers the opportunity to shape how we deliver value while working with cutting-edge technologies in a dynamic, global environment.

As a Senior Scrum Master, you will focus on the following key areas:

Value Stream Leadership

Champion value-driven delivery practices across multiple teams
Design and implement value stream mapping and optimization strategies
Establish and monitor flow metrics (lead time, cycle time, flow efficiency)
Guide teams in WIP management and pull-based systems
Break down organizational silos and promote cross-team collaboration

Ceremony Facilitation & Team Enablement

Lead high-impact ceremonies across multiple teams (stand-ups, reviews, retrospectives)
Facilitate release planning and story mapping sessions
Guide sprint planning and backlog refinement activities
Support teams in defining their Definition of Done
Enable effective Scrum of Scrums coordination

Flow Optimization & Metrics Management

Implement and optimize flow-based delivery methods using Jira
Configure advanced Jira workflows aligned with value stream practices
Create and maintain comprehensive dashboards for:
Value stream visualization
Flow metrics (WIP, cycle time, lead time)
Impediment and dependency tracking
Team performance metrics
Portfolio-level progress

Guide teams in:

Queue management and flow optimization
Establish WIP limits and bottleneck resolution processes

Drive data-driven improvement initiatives through:

Automated metrics collection
Value-focused status reporting

Trend analysis and forecasting

Establish and maintain end-to-end visibility of work across the SDLC

Coaching & Mentorship

Mentor junior Scrum Masters and team members
Coach teams in agile principles and self-organization
Guide teams in establishing sustainable delivery practices
Promote knowledge sharing and cross-skilling
Foster a culture of continuous learning

Stakeholder Management

Work closely with Product/Platform Owners and business stakeholders
Manage senior leadership expectations and reporting
Facilitate cross-functional alignment and communication
Lead stakeholder alignment meetings
Manage cross-team dependencies and remove impediments
Drive organizational change initiatives

Technical Excellence

Support DevOps and CI/CD adoption
Promote quality-focused development practices
Enable automated testing implementation
Guide teams in technical debt management
Facilitate innovation and experimentation

Qualifications

Leadership & Transformation Experience

7+ years of IT delivery experience, with 5+ years in Scrum Master roles
Proven track record leading multiple agile teams in complex environments
Demonstrated experience implementing value stream management practices
Strong history of mentoring junior Scrum Masters and delivery teams
Experience driving organizational change and agile transformation
Financial services industry experience strongly preferred

Certifications & Education

Advanced Scrum Master certification required (PSM II, CSP-SM, or equivalent)
Scaled Agile certification required (SAFe SPC, LeSS Practitioner, or equivalent)
Value Stream Management certification preferred
Bachelor's degree in computer science, Information Systems, or related field
Continuous learning mindset with commitment to professional development

Technical Excellence

Expert-level proficiency in enterprise agile tools (Jira, Confluence, Portfolio Management)
Strong understanding of DevOps practices and CI/CD principles
Experience implementing flow metrics and value stream analytics
Knowledge of Cloud Service Providers
Proven ability to guide teams in technical practice improvement

Delivery Capabilities

Demonstrated success in implementing flow-based delivery methods
Experience with value stream mapping and optimization
Strong track record of removing organizational impediments
Expertise in scaled agile frameworks and practices
Proven ability to drive measurable delivery improvements

Essential Skills

Outstanding stakeholder management and communication abilities
Strong analytical and problem-solving capabilities
Excellence in coaching and mentoring
Proven negotiation and conflict resolution skills
Ability to influence without direct authority
Strategic thinking with practical execution focus

About the Company

IT Staffing Solutions - Experience the Difference Working With Professionals That Understand Your Information Technology Needs and the Importance of Managing Your Costs! PRI Technology, a division of Perennial Resources International, is a full service Information Technology staff augmentation and executive search firm comprised of high performing industry professionals focused on your success. We employ the utilization of cutting edge recruiting technologies which allow for greater optimization of our capabilities in servi... Know more