Job Specifications
CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
As the Senior Analyst, Global Security Operations Center (GSOC), you will support the GSOC through 24/7 crisis monitoring, reporting, guidance and support by providing real time risk response and analysis for office and restaurants to create a safe and distraction free environment for all guests and employees. Incidents include events such as threats related to criminal activities, geo-political crises, weather-related emergencies, and natural disasters affecting our people across the company. This role will also serve as the subject matter expert for all GSOC operations and procedures, providing operational guidance to the team of Analysts. You will also be responsible for supporting the GSOC Manager with policy implementation and training. This individual will monitor external media and proprietary data systems for indications and warnings of enterprise, asset protection, and crisis related events. You will be responsible for reporting these events to our field, restaurant, and/or home office partners. The Sr. Analyst applies critical thought to generate detailed threat assessment reports and other ad-hoc, time-sensitive, crisis-related intelligence summaries. This role will be responsible for on-site in-office support for 2nd shift, 4pm – 12am Sunday through Thursday.
WHAT YOU’LL DO
Serves as the SME in GSOC systems and protocols, and provides coaching and training to all GSOC Analysts on situational incidents requiring timely direction, crisis incident protocols, application of proper techniques for customer interaction / issues resolution, and GSOC systems operation
Creates intelligence summaries and threat assessments related to crisis events, to include but not limited to; protests and demonstrations, weather events, business travel security and any issue impacting or potentially impacting business.
Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and restaurants globally
Monitors the security and safety for all employees through access control, burglar alarms, fire safety systems, and CCTV system, including those who travel or work at our office locations. Coordinates issue resolution with the enterprise asset protection team or external resources, May follow-up with the employee, leadership and internal partners as needed
Supports the development of proper reporting and customer interaction procedures and policies
Accurately and concisely report incidents dealing with theft, safety, and other asset protection issues
Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation, escalating to appropriate internal partners and leadership based on the findings
Provides guidance and operational oversight in the absence of the GSOC Manager to include assessing and identifying when a crisis situation requires communication to business partners and executive leadership
WHAT YOU’LL BRING TO THE TABLE
High School Diploma or G.E.D. required.
Bachelor’s Degree from a credited 4-year University in Criminal Justice, Intelligence Studies, Security Management preferred.
3-5 years’ experience in a related field (i.e.: business, emergency management, or criminal justice) required.
Experience supporting a crisis management and/or security operations required.
Experience in Asset Protection investigations & physical security preferred.
CPR and first aid training preferred.
Expert knowledge of crisis and incident management.
Strong decision-making capability.
Ability to build rapport and fosters relationships working well within a team-oriented environment.
Exemplary customer service and active listening skills
Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment, including diffusing emotional situations and effectively delivering instructions regarding safety
Self-motivated, proactive approach in the application of GSOC, Crisis Management, and Global Security practices
Detailed, working knowledge of building security, fire, and safety systems
Excellent verbal and written communication skills
Strong computer skills in Microsoft Office, Excel, and Powerpoint
Excellent Organizational and Project Management skills
Ability to fluently speak a second language a plus (Spanish, French, German) preferred
Ability to work a 2nd Shift schedule of 4pm – 12am, Sunday through Thursday, to support the global operations of a 24/7 team required.
PA
About the Company
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has over 3,250 restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. Chipotle is ranked on the Fortune 500 and is recognized on the 2023 list for Fortune's Most A...
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