Job Specifications
We are seeking an experienced ServiceNow Developer with a minimum of 6 years of hands-on expertise on the ServiceNow platform. The ideal candidate will have strong technical knowledge in Scripting, Flow Designer, Integration Hub, Rest Integration, Service Portal, and UI Builder, with added advantage if certified application developer and experienced in CSM, NowAssist, and AgenticAI implementations.
Req# 891087844
Responsibilities
Design, develop, and customize applications on the ServiceNow platform to meet business needs.
Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.
Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.
Utilize UI Builder to design and configure modern, scalable user interfaces.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Support CSM (Customer Service Management) implementations with configuration, customization, and integration.
Explore and implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience.
Ensure compliance with coding standards, performance optimization, and platform best practices.
Troubleshoot, debug, and resolve issues within ServiceNow applications.
Requirements
6+ years of hands-on development experience on the ServiceNow platform
Strong expertise in Script Includes, Service Portal development, and UI Builder
Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations
Experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards
Ability to work in Agile / Scrum methodology
Excellent problem-solving skills with strong communication and collaboration abilities
Nice to have
Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Implementation experience in Customer Service Management (CSM)
Exposure to NowAssist (GenAI features) and AgenticAI solutions
We offer
Medical, Dental and Vision Insurance (Subsidized)
Health Savings Account
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability (Company Provided)
Life and AD&D Insurance (Company Provided)
Employee Assistance Program
Unlimited access to LinkedIn learning solutions
Matched 401(k) Retirement Savings Plan
Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
Paid Holidays - nine (9) total per year
Legal Plan and Identity Theft Protection
Accident Insurance
Employee Discounts
Pet Insurance
Employee Stock Purchase Program
If otherwise eligible, participation in the discretionary annual bonus program
If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $120,000 - $130,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.
Applications will be accepted on a rolling basis.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Engineer the Future with a Career at EPAM
For remote work in New York City only.
H1B visa sponsorship is not available for this position.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About the Company
Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients’ transformation challenges by fusing EPAM Continuum’s integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients’ time to market and drive greate...
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