Skills

Leadership ServiceNow Architecture Enterprise Architecture Risk Mitigation

Job Specifications

Senior Business Analyst – ServiceNow Specialist (UK)

Hybrid / Remote (UK-based). Inside IR35. 12 months contract.

We are working with a leading financial services organisation on a major ServiceNow transformation programme and have three distinct contract opportunities for experienced Senior Business Analysts. Each role focuses on a different area of expertise, so candidates do not need experience across all three domains, you only need to be strong in one.

Role Overview

You will work closely with stakeholders to understand business requirements, translate them into effective ServiceNow solutions, and lead delivery teams through implementation. These roles involve engaging senior banking stakeholders, advocating for out-of-the-box (OOB) configurations, and ensuring alignment with ITIL best practices.

Available Roles (Choose Your Specialism):

Governance & Compliance Focus
Audit readiness and documentation
IRM migration and governance workflows
HAM/SAM lifecycle management and EUC compliance
Enterprise Platform Management Focus
Patch management and platform lifecycle oversight
Alignment with enterprise architecture standards
Governance for platform stability, scalability, and risk mitigation
Cloud & Infrastructure Focus
Controlled migration of legacy applications to modern platforms
Cloud workflows and infrastructure automation
Integration of ServiceNow with cloud and infrastructure environments

Key Responsibilities (Common Across All Roles):

Facilitate workshops, gather requirements, and educate stakeholders on ServiceNow best practices
Lead design, configuration, and implementation of ServiceNow modules (ITSM, ITOM)
Analyse current processes and identify automation opportunities
Oversee data mapping, testing, and UAT to ensure successful delivery
Provide leadership and mentoring to junior team members

Skills & Experience Required:

5+ years as a Business Analyst within IT Service Management consulting
Proven experience in ServiceNow implementations and optimisations
Strong understanding of ITIL processes and frameworks
Expertise in one of the three focus areas above
Banking or financial services experience highly desirable
ServiceNow certifications (CSA, CAD, CIS-ITSM) preferred

Contract Details:

Inside IR35
Competitive day rate
Hybrid working (UK-based)

If you have the expertise to deliver complex ServiceNow solutions and want to be part of a high-profile transformation programme, apply now for immediate consideration.

About the Company

At ScaleOps Search, we’re not just another recruitment agency. We are a diverse, people-first business led by a working mum and powered by a multilingual team that understands the nuances of Europe’s tech landscape. We specialise in connecting high-growth companies across the UK and Benelux with exceptional talent in Data, DevOps, Cloud, and Platform Engineering. Our approach is hands-on, consultative, and built for scale. Here’s what sets us apart: - Specialist Focus: Deep expertise in Data and DevOps recruitment across the... Know more