Job Specifications
Head of Technology - US
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role:
CHANEL is now hiring a Regional Head of Technology, in charge of IT Infrastructure and Operations and Workplace Technology /Digital Employee Experience, for the US TECH team in New York City. Our CIO is seeking a transformative Head of Technology to lead a pivotal evolution in how technology empowers our people and operations. This executive will have strategic and operational ownership across three critical pillars: Global Infrastructure & Operations, Corporate Client Support & Employee Journey, and VIP Services & Internal Events.
Beyond functional oversight, this position will be central to reimagining the organizational construct, ensuring the right capabilities are aligned at the right levels, with top-tier talent empowered to deliver excellence. This is a rare opportunity to shape the digital backbone of a luxury brand undergoing an ambitious technology transformation, with a clear mandate to harmonize innovation, service culture, and operational excellence.
To ensure the seamless integration of CHANEL TECH_ initiatives supporting divisional objectives, the US Head of Technology will collaborate closely with our US Divisional leadership, Digital CX, Brand Communications. This role will also report functionally to our CHANEL Global CTO and be part of the Global Infrastructure Services Extended Leadership Team, taking part to the Common Infrastructure and Digital Workplace Services governance boards.
The ideal leader will bring at least 20 years of experience in hands-on IT, Tech Service Delivery, Infrastructure support, with a proven track record of leadership and innovation.
What impact you can create at CHANEL:
The Head of Technology will elevate the IT function from a technology provider to a business solution provider through an enterprise mindset:
Strategy
Formulate the Regional IT Infrastructure Strategy by taking into consideration the latest business needs and the Global IT Infrastructure Strategy
Plan for the “US Infrastructure of tomorrow”: a secured and scalable hosting strategy encompassing on-prem data-center, cloud and edge computing to deliver internal and external services
Contribute to the Global Infrastructure Services strategy
Strengthen the strategic partnership with suppliers
Service Delivery
Strive for the overall stability and availability of the CHANEL US infrastructure services (network, hosting, security…), as well as for their resilience.
Develop efficient internal services by leveraging global services and appropriate technologies
Elevate the Corporate Support Service in accordance with the mission under the IT Transformation roadmap
Elevate the VIP Service in partnership with GIS
What you will bring to the team:
Platform & Workplace Technology Expertise
Identity Management: Familiar with identity technologies including or similar to Microsoft Identity Manager and Azure Active Directory, OKTA, with a strong grasp of authentication protocols, role-based access control, and enterprise identity governance.
ServiceNow Platform: Expertise in architecture, customization, and strategic deployment.
Modern Workplace Technologies: Advanced proficiency in Microsoft 365, Microsoft Identity Manager (MIM), Azure Active Directory (AAD), Microsoft Endpoint Configuration Manager (MECM/SCCM), Intune, and JAMF for cross-platform device management.
Broad and deep knowledge across IT domains: hardware lifecycle, software deployment, enterprise architecture, cybersecurity, and IT compliance.
Broad and deep knowledge across IT domains: hardware lifecycle, software deployment, enterprise architecture, cybersecurity, and IT compliance.
Infrastructure & Network Leadership
Enterprise Infrastructure: Proven experience overseeing global infrastructure operations including data centers, hybrid cloud environments, virtualization, and disaster recovery planning.
Network Architecture & Security: Strong command of network design, routing/switching, firewalls, VPNs, SD-WAN, and zero-trust security frameworks.
Cloud Strategy: Leadership in cloud migration and optimization across platforms like Azure, GCP, AWS, focusing on scalability, cost-efficiency, and governance.
Communications:
Strategic Communication: Exceptional ability to communicate complex technical strategies clearly and persuasively to both technical and non-technical audiences, including executive leadership and cross-functional teams.
Experience managing high-touch global leadership meetings, including real-time onsite support and coordination with C-suite and stakeholders.
Skilled in building trust and delivering seamless techn
About the Company
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainabil...
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