Job Specifications
Responsibilities
This role will sit within the USDS Product policy team. You will need to cultivate a deep understanding of the platform, its Trust and Safety policies, the Community Guidelines and the interplay of those rules with promotional levers that put content in front of the end user. This will require developing systems for tracking and anticipating user behavior and identifying thoughtful and creative policy solutions in a fast moving environment. You will work closely with a variety of internal partners including Policy, Product, Legal, Operations, and Quality Analysis to ensure that TikTok is able to detect, triage, and prevent safety incidents.
As TikTok continues to integrate with a growing ecosystem of products, the complexity of our promotional lever workflows is also expanding. The policy team is responsible for ensuring consistent and compliant policy application across all these new surfaces. While a Program Manager focuses on the strategic design of workflows, the policy specialist is responsible for the critical day-to-day execution of these policy processes.
This role may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance.
Some content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Execute policy workflows for manually promoted content across emerging products, ensuring compliance with all relevant policies and requirements.
- Conduct regular calibration sessions with the USDS Operations team to ensure consistent and accurate policy enforcement and application of our policies.
- Serve as a key point of contact for stakeholders, advising and consulting on the nuances of policies to guide their initiatives.
- Collaborate with the Global and USDS Security teams on escalations related to manual promotions.
- Work closely with cross-functional partners to monitor emerging social media trends and problematic behaviors in the US to predict and prevent potential violations of community guidelines.
- Assist in developing and maintaining training materials and SOPs to ensure a clear understanding of Editorial Policies.
- Support the creation of metric reports by gathering data on policy execution to help measure impact and identify areas for improvement.
- Develop and execute improvement plans for policy workflows by enhancing processes and improving performance against Service Level Agreements (SLAs).
Qualifications
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 1+ years of experience in content moderation, content policy, or a related trust and safety field.
- Strong understanding of internet culture and emerging social media trends.
- Excellent attention to detail and the ability to apply complex policies with consistency.
- Strong communication skills.
- Proven ability to work collaboratively with cross-functional partners.
- Experience working on sensitive subject matter with resilience and professionalism.
Preferred Qualifications
- Strong Data Analysis skills
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to
About the Company
TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.
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