Skills

Communication Leadership Time Management Python SQL Monitoring Negotiation Resource Allocation Problem-solving power bi Analytical Skills AWS Project Management React.js PL/SQL Snowflake

Job Specifications

· Job Title: Service Delivery Manager

· Location: Macclesfield, UK (3 days onsite)

· Duration: 6 months (Inside IR35)

Job Description:

Daily program management throughout the program life cycle Defining the program governance Planning the overall program and monitoring the progress.

Managing the program budget

Managing risks and issues and taking corrective measurements

Coordinating the projects and their interdependencies. Managing and utilizing resources across projects

Managing stakeholders’ communication.

Aligning the deliverables to the program outcome with the aid of the business change manager; and

Managing the main program documentations such as the program initiation document the program manager must have strong practical experience in project management, which was gained through managing large and complex projects. He or she must have the following

Good knowledge and handling of project and program management methodology and techniques.

Good understanding of the wider objectives of the program.

Ability to work positively with the wide range of individuals involved in program management,

Strong leadership and management skills:

Good knowledge of budgeting and resource allocation procedures; and the ability to find innovative ways to resolve problems.

Technical Skills:

Mandatory Skills:

ITIL
Service delivery
Relationship management

Must-Have:

Experience in data integration, ingestion, and reconciliation.

Proficiency with Snowflake, AWS Services, and DBT.

Nice-to-Have:

Experience with Power BI, Quik Replicate, EvereR, SuaRlesic Slatelecene, Python, Full stack (Node/React.js), Al/ML, Informatica ETL, Oracle PL/SQL.

Qlik sense/QlikView bachelor’s degree in computer science, Information Technology, or a related field (preferred).

Minimum 8-10 years of experience in IT service delivery or a related field.

Proven experience in leading and managing a team of technical support professionals.

Strong understanding of ITIL principles and best practices (ITIL v4 Foundation certification a plus).

Experience with service level agreements (SLAs) and service management tools.

Excellent problem-solving and analytical skills.

Strong communication, interpersonal, and negotiation skills.

Ability to work independently and as part of a team in a fast-paced environment.

Excellent organizational and time management skills.

About the Company

Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), MRO Master Data Management, software development, product solutions for education segment, and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception in 2000, Infoplus has focused on a principle to maximize output for its clients and partners through cost-savings, enhanced productivity and quality. Headquartered in the United Kingdom, we... Know more