Job Specifications
About Trilyon
For over 16 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies.
Job Title: CRM Administrator / Project Coordinator (Oracle Service Cloud) -HYBRID
Work Location: 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334
Position Overview
We are seeking a highly motivated Customer Relationship Management (CRM) Administrator / Project Coordinator with hands-on experience in Oracle Service Cloud and a proven track record coordinating medium-scale projects. This dual-role position combines CRM system administration and enhancement with project coordination to ensure efficient planning, execution, and delivery. The ideal candidate will bring strong technical skills, project management capabilities, and the ability to collaborate across technical and functional teams to improve business processes and system performance.
Key Responsibilities
CRM Administration
· Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, databases, and permissions.
· Assist in testing and verifying internal custom code, vendor software releases, patches, and add-ons.
· Collaborate with Contact Center and Business Analyst teams to identify and recommend operational improvements, enhancements, and customizations.
· Support technical leads and coordinate with developers, database administrators, and systems administrators to ensure system availability and execute business continuity testing.
· Manage CRM data integrity, including imports, migrations, integrations, and cleanup activities.
· Provide application administration, troubleshooting, and support for IT projects and systems, including code migration, change control, application security, performance, and availability.
· Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
Project Coordination
· Coordinate project timelines, deliverables, and resources across multiple teams.
· Maintain accurate and up-to-date project documentation, including BRDs, test plans/results, project plans, and meeting notes.
· Schedule and facilitate project meetings to ensure timely updates, progress tracking, and issue resolution.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Proven experience with CRM administration and administering CRM systems such as Oracle Service Cloud, Salesforce, Microsoft Dynamics or similar.
Required
3
Years
Project management or project coordination experience is a must.
Required
2
Years
HTML, CSS and Javascript experience.
Required
0
Years
Equal Employment Opportunity (EEO) Statement:
Trilyon, Inc., is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
How to Apply: Interested candidates should submit their resume to aakanksha@trilyonservices.com For more information, contact Aakanksha at 404-794-4440
About the Company
Trilyon, Inc. is a trusted partner to some of the world's leading organizations, including Fortune 500 companies, helping them solve complex business challenges through customized workforce and consulting solutions. With a strong presence across North America, LATAM, EMEA, and APAC, Trilyon brings a global perspective combined with deep local insights to every engagement. We offer a wide range of services spanning project-based consulting, managed workforce solutions, staff augmentation, direct sourcing, and end-to-end progr...
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