Job Specifications
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
We’re looking for a Solutions Engineer to join our new Data Solutions team. This is a pivotal opportunity to help build and scale Trustpilot’s data solutions business from the ground up. You’ll act as the technical backbone of the commercial team, providing the analysis, insight, and hands-on support that moves deals forward. The role calls for someone who is proactive, analytical, and technically fluent, with the drive to work independently while also aligning and coordinating stakeholders. As the bridge between our clients’ technical requirements and our data capabilities, you’ll solve complex challenges, and play a key role in shaping our 0–1 journey.
What You'll Be Doing
Run Data Trials: You will manage and execute client data trials, creating custom back-testing data sets and sample reports to showcase the value of our solutions. You'll also provide in-depth company analysis and answer technical questions to help prospects understand how our data can solve their specific business challenges.
Act as a Technical Advisor: You'll serve as the go-to expert for our data products and platforms, articulating our value proposition to both technical and non-technical audiences. You'll stay updated on new features and product updates to communicate our capabilities.
Facilitate Onboarding: You'll be responsible for the technical onboarding of new clients, guiding them through API documentation, troubleshooting integration issues, and ensuring a seamless transition. You'll also introduce and onboard clients to our internal platforms.
Own the DDQ Process: You’ll lead the completion of complex Due Diligence Questionnaires (DDQs). This involves collaborating closely with our Legal, Security, and Engineering teams to provide accurate and detailed information about our data coverage, security protocols, and privacy policies.
Who We're Looking For
Experience: You have prior experience in a client-facing technical role such as a Solutions Engineer, Sales Engineer, or Technical Account Manager. Experience with DDQs or similar complex technical questionnaires is highly desirable.
Technical Skills: You are proficient in SQL and data wrangling and have working knowledge of APIs and data integration tools. Knowledge of Python or R are highly desirable, as is experience with Thinkcell to build data-powered presentations.
Communication: You are an excellent communicator, capable of translating complex technical concepts into clear, concise language. You can build strong relationships with clients and collaborate effectively with internal teams to project manage and drive speed.
Problem-Solving: You are a proactive, detail-oriented problem solver who can independently manage multiple projects and deliver results.
You’re excited by early stage environments that are fast paced with high growth potential. You thrive when things are uncertain and have executed in environments previously where independent and proactive decision making is valued/required.
What’s In It For You
A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7, Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle-to-work scheme
Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
Independent financial advice and free standard professional mortgage broker advice
Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
About Us
Trustpilot began in 2007 with a simp
About the Company
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,0...
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