Job Specifications
Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users. Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.
We are looking for an Account Director to join our team. As an Account Director, we’d look to you to help expand our impact. In this role, you’ll build trusted partnerships with senior leaders at some of the most innovative companies in the world - driving new business, expanding relationships with existing customers, and ensuring long-term growth through renewals.
This is more than a sales role - it’s an opportunity to shape the way brands connect with their customers, influence strategic roadmaps, and fuel the growth of an industry-leading platform.
What You Will Do:
Win New Partnerships
Identify and close new business opportunities with enterprise and mid-market companies
Engage executives in compelling conversations about how Dscout can unlock deeper understanding of their customers
Guide prospects through a consultative sales process that highlights ROI and strategic value
Expand Relationships
Create account plans to align strategy with your clients direction and to help internal teams support their growth and our expanded relationships
Cultivate long-term relationships with clients, becoming a trusted advisor across multiple teams, functions, and geographies
Identify opportunities for growth within existing accounts by aligning Dscout’s capabilities to evolving client needs
Partner closely with client stakeholders to co-create strategies that accelerate adoption and impact
Secure Renewals & Drive Value
Own the renewal process by demonstrating business outcomes and ensuring clients see ongoing value
Work hand-in-hand with our Renewal Management and Customer Success Teams to deliver an outstanding client experience that fuels loyalty and retention
Consistently achieve industry-leading renewal rates by advocating for client success
Lead with Insight
Stay ahead of industry trends and client challenges, positioning Dscout as an essential partner in experience research
Share client feedback and market intelligence to shape our product strategy and go-to-market approach
Help define and execute our sales vision, contributing to the growth and success of the entire team
What You Bring:
A proven track record (5+ years) of success in Enterprise or Mid Market SaaS sales
Expertise in managing complex sales cycles, gaining access to senior executives, and closing multi-stakeholder deals
Demonstrated success in both new business acquisition and growing existing accounts
A consultative, client-first mindset - able to uncover strategic needs and translate them into actionable solutions
Exceptional communication, negotiation, and executive presence
An entrepreneurial spirit: self-driven, adaptable, and eager to grow with a dynamic team
Of course, what is outlined above is an ideal set of expectations, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.
About Dscout
Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us—how in-context insights from real people can build more enjoyable products and services.
We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.
It doesn't stop there. When you join the Dscout team, you will get:
A strong and competitive compensation package with a built-in bonus and equity program
An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 16 company holidays, 12 weeks of paid parental leave, 401k match, and much more
An education stipend to support your growth & development and a remote work stipend
A company that is open and transparent with our team. You will know what is happening and why it matters
Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
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