Job Specifications
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About The Role
We're looking for an ambitious and energetic Field Training Manager to join our fabulous Global Travel Retail team. The successful candidate will help to drive the engagement and training of the Travel Retail Team in our stores & airports. They will be responsible for the education and artistry development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Charlotte Tilbury Learning Management System is accurately managed and is fulfilling potential.
You will act as the ultimate brand ambassador bringing Charlotte's artistry, voice, and limitless approach combined with a commercially driven mindset. You'll drive artistry training & development in our stores, upskilling the teams to be their very best selves, every day during every customer interaction.
Working alongside the Retail Managers, you will ensure there is a clearly defined people plan and strategy for the area for which you are accountable for delivery. You will constantly define and adapt the education & artistry approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service & artistry in stores through shopfloor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.
As a Senior Store Design Manager you will
Taking direction from the Head of Education for Travel Retail, lead the effective and inspirational delivery of all defined training materials across -
Charlotte Tilbury ‘Magic Experience" service model and intermediate artistry development
Full Curriculum facilitation including induction, social and developmental training
Operational business management & area education strategy
All new launch NPD and Skincare Training
The Learning Management System
Recommend training incentives
Monitor KPIs to measure the impact of training, providing feedback to the relevant Retail Managers
Adapt training based on the feedback from the Retail Managers and Head of Education to ensure the continual improvement of the training provided and learning outcomes
Working in collaboration with the Retail Managers, define a training and development plan for the area to achieve retail expectations, covering -
Accelerating high potential/high performance individuals using the development pathway and certification process
Managing and addressing under-performance
Peakon and engagement feedback
Login, completion & engagement on the Learning Management System
Optimising social advocacy with the store
Succession planning for the area and across areas
Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via -
Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up
High quality virtual and physical training sessions
Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.
Area meetings delivered in collaboration with the Retail Managers
Leading by example on counter and online during all events, meetings, and trainings.
Being the ultimate brand ambassador & executing artistry excellence via -
Fluency in Charlotte Tilbury's makeup style, language and expertise in product knowledge
Leads and Inspire as the ultimate brand ambassador through awareness of your image and impact demonstrating the brand values and always looking the part.
Always demonstrate a positive mindset and lead from the front
Be a social advocate through strategic and creative organic
About the Company
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked abou...
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