Job Specifications
Telford - Plaza 1 and 2
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
You would join Enterprise Service Platforms (ESP) team within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring that HMRC is both efficient and effective.
ESP are accountable for the support, management and development of platforms, tools and infrastructure including SNOW, ServiceNow integrations and AWS/Azure cloud resources. Our focus is on ensuring consistent, excellent Customer Experience.
We are working closely with the other platform groups and their partners to bring those IT Systems and Services together.
We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes.
Job Description
We're looking for an Infrastructure Engineer with a strong background in enterprise platform integrations, particularly within environments such as SNOW, ServiceNow integrations and AWS/Azure cloud resources. This role blends the use of technologies such as REST and SOAP APIs, supporting different operating systems such as Windows Server and Linux/Unix and an understanding of Scripting languages such as JavaScript & PowerShell.
You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational Key Performance Indicators (KPIs) and service excellence standards.
We're looking for an Infrastructure Engineer with a strong background in enterprise platform integrations, particularly within environments such as SNOW, ServiceNow integrations and AWS/Azure cloud resources. This role blends the use of technologies such as REST and SOAP APIs, supporting different operating systems such as Windows Server and Linux/Unix and an understanding of Scripting languages such as JavaScript & PowerShell.
You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational Key Performance Indicators (KPIs) and service excellence standards.
Person specification
Ensuring services are integrated, delivered, and operated as required including the use of real time monitoring to proactively address service impacting issues.
Working with and supporting third parties in providing infrastructure services.
Working with technical architects to translate architectural designs into operations.
Providing input into technology roadmaps, projects and tasks.
Working as part of specialist teams and reporting to the Senior Infrastructure Engineer to build, managing, support and maintain solutions according to departmental policy.
Covering operational support hours between 08:00 and 18:00 and out of hours on call between 18:00 and 08:00 (weekdays) and 24 hours during weekends and bank holidays.
As a Platform Support Engineer you will have the following Responsibilities within your role
Knowledge and/or experience of supporting different operating systems such as Windows Server and Linux/Unix.
Understanding of physical, virtual & Cloud based infrastructure (AWS/Azure).
Good working knowledge of LAN/WAN connectivity, network ports, protocols, connectivity testing/troubleshooting. Understanding of Scripting languages such as Javascript & Powershell.
Awareness of automation technologies such as Terraform and Ansible.
An understanding of the importance of integrating multiple systems and how this can enhance value.
Good working understanding of IT architecture, infrastructure, and cloud services.
Awareness of technologies such as REST and SOAP APIs. An understanding of IT Service Management.
Backup, storage technologies & Disaster Recovery solutions. Experience of managing and maintaining cloud (AWS/Azure)/hybrid infrastructure.
Awareness of Security controls and Information security.
Essential Criteria
Proficiency in platform managing platform integrations – Strong experience in building and customizing integrations within enterprise platforms like ServiceNow, Salesforce, SNOW or SAP.
Experience in using technologies such as REST and SOAP APIs.
Knowledge and/or experience of supporting different operating systems such as Windows Server and Linux/Unix.
Understanding of physical, virtual & Cloud based infrastruc
About the Company
HM Revenue and Customs (HMRC) is the UK’s tax, payments and customs authority.
We collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. We help the honest majority to get their taxes and payments right, and make it hard for the dishonest minority to cheat the system.
We use LinkedIn to post regular updates about HMRC’s work on subjects that will be of interest to the LinkedIn community, for instance business tax and advice on running your company, news o...
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