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Pyramid Consulting, Inc
Technical Support Specialist

Technical Support Specialist

On site

London, United kingdom

Freelance

11-12-2025

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Skills

Jira ServiceNow Windows Android

Job Specifications

Role:- Technical Support

Locations:- Baker Street London, UK

Mode:- Fully on site (5 days in a week)

Type:- Inside IR35 Contract

Key Responsibilities:

Provide Level 1 & 2 IT support for end users (hardware, software, network, and peripheral issues).
Troubleshoot Windows/macOS systems, mobile devices (iOS/Android), and Microsoft Office applications.
Manage incidents and service requests via ticketing systems (e.g., ServiceNow, Jira).
Perform laptop imaging, user onboarding/offboarding, and basic network troubleshooting.

AV Support:

Set up and support AV systems in conference rooms, including projectors, displays, microphones, speakers, and video conferencing platforms (Zoom, Microsoft Teams, Webex, etc.).
Perform routine AV health checks and proactively maintain equipment.
Provide live event support for in-person, hybrid, and virtual meetings.
Collaborate with vendors and facilities for AV maintenance and upgrades.

VIP/Executive Support:

Deliver high-priority, discreet, and professional IT support to C-level executives and VIP staff.
Ensure fast resolution of issues with minimal disruption to executive operations.
Maintain executive device setups, including laptops, mobile phones, and home office equipment.
Document VIP preferences and maintain personalized support standards.

About the Company

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. Pyramid Consulting’s award-winning family of brands – Pyramid Talent, Celsior, and GenSpark– operate together to deliver seamless and integrated solutions which benefit our clients and the consultants who serve them. Through the ‘intentionally inclusive’ recruitment of uniquely qualified candidates and teams; the training and upskilling of r... Know more