Job Specifications
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Channel Partnership Manager, Independent Contractors will be the primary support and relationship owner for Square's network of Independent Contractors across the UK. This role is entirely focused on ensuring these contractors are successfully onboarded, well-equipped to bring new sellers to Square, and supported with all operational and administrative needs. You will manage the contractor onboarding process, provide ongoing enablement, and act as the first point of contact for all contractor queries—covering topics such as onboarding, program processes, invoicing, residuals, and seller acquisition support. This role reports to the Head of Channel Sales, working remotely within the UK.
You Will
Lead the full onboarding process for new Independent Contractors, ensuring they understand Square's products, program structure, and compliance requirements
Deliver training, resources, and best practices that set contractors up for success from day one
Maintain clear, accessible documentation tailored for contractor use
Serve as the primary day-to-day contact for all contractor questions and needs
Manage and resolve contractor queries related to invoicing, residual payments, seller onboarding, program rules, and general support
Build strong, trust-based relationships with contractors through proactive communication and consistent follow-through
Work closely with contractors to help them identify, engage, and onboard new sellers into the Square ecosystem
Provide coaching, guidance, and insights to improve contractor effectiveness and confidence in the field
Monitor seller acquisition performance and ensure contractors have the tools necessary to meet their targets
Maintain accurate tracking of all Independent Contractor activity and performance metrics
Identify operational issues or process friction experienced by contractors and propose improvements
Ensure contractors adhere to program policies, contract terms, and regulatory requirements
You Have
Bachelor's degree and a minimum of 2 years of related experience (or an advanced degree without experience; or equivalent work experience) in partnerships, channel management, account management, sales support, or similar roles
Experience supporting or managing Independent Contractors, affiliates, resellers, or external partners
Excellent communication skills, with the ability to deliver clear guidance and support
Strong organisational, problem-solving, and follow-through abilities
Comfortable working collaboratively across Sales, Operations, Finance, and Legal
Ability to work independently in a fast-paced, remote-friendly environment
Preferred: Background in fintech, payments, SaaS, or related technology sectors; experience with contractor networks, affiliate programmes, or field sales structures; familiarity with CRM tools (e.g., Salesforce); ability to create training resources or partner-facing documentation
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusiv
About the Company
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve...
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