Job Specifications
Are you ready to join a global leader in risk and resilience?
SPS Global is the Global Assistance arm of Concentric Group, a leading international risk consultancy. Together, we deliver integrated Security, Medical, and Crisis Response solutions to clients operating in complex environments worldwide. In a world of shifting threats, SPS Global stands as a trusted partner powered by elite professionals from military, government, and intelligence backgrounds. Our teams safeguard people, assets, and organizations through strategic foresight, operational expertise, and rapid global response. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, SPS Global may be the organization you've been searching for. As part of Concentric Group, we provide a full spectrum of services, including:
Strategic advisory and risk consultancy
Threat intelligence and open-source monitoring
Physical and executive protection
Security program audits and design
Embedded staffing and training for intelligence and security teams.
Our mission is simple yet ambitious: to be recognized as the most innovative, capable, and trusted Risk Management partner in the world.
We achieve this through our people, our integrity, and our unwavering commitment to our clients' safety and success.
SPS Global "Reassuringly There"
We are currently looking to hire a Manager of Medical Services (Commercial & Partnerships) to join our Corporate Team in Hereford, England, United Kingdom.
This position is (Non-Clinical | Strategic & Commercial Leadership | Non-Shift Based)
This position requires working onsite from our Hereford, UK Headquarters. Candidates must be able to work in the office full-time.
JOB DESCRIPTION
The Manager of Medical Services (Commercial & Partnerships) is a non-clinical, commercially focused leadership role responsible for aligning SPS's medical assistance services with sales, insurance, and client requirements. The role acts as the strategic interface between Medical Operations, Sales, and Insurance partners, ensuring that medical products, service levels, and contractual commitments are commercially viable, operationally deliverable, and margin-protected. This role does not hold clinical authority, medical governance responsibility, or decision-making responsibility for patient care. All clinical oversight and medical decision-making remain with Medical Operations and treating clinicians.
RESPONSIBILITIES
Strategic & Commercial Leadership
Act as the primary commercial and strategic link between Medical Operations and: o Sales teams
Insurance carriers and underwriters
Enterprise clients and broker partners
Shape and own the commercial positioning of SPS medical assistance offerings, including product tiers, scope, and value proposition.
Ensure medical services are aligned to broader business strategy, growth objectives, and insurance market requirements.
Full ownership of commercial, contractual, clients, and product governance for medical assistance services
Product, SLA & Contract Governance
Own medical service SLAs from a commercial, contractual, and performance perspective (not clinical delivery), ensuring they are:
Clearly defined and consistent
Contractually aligned
Operationally achievable and financially sustainable
Maintain and govern:
Rate cards and pricing structures
Service descriptions and scope documents
Ensure consistency across:
Client contracts
Policy wordings
Sales materials and proposals
Client, Insurer & Partner Engagement
Act as the senior commercial medical lead for medical-led or medical-heavy accounts.
Support and lead engagement with:
Insurance underwriters and carriers
Brokers and enterprise clients
Lead or support:
Underwriter due diligence processes
Capability reviews and audits
Service performance and contractual discussions
Sales Enablement & Growth Support
Support sales proposals, tenders, and RFP responses involving medical assistance services.
Provide clear, credible explanations of medical service structures to insurers and clients.
Ensure sales commitments align with operational capability and cost assumptions.
Financial & Margin Ownership
Own medical service margin, working closely with Finance and Operations.
Support revenue planning, forecasting, and pricing strategy for medical assistance services.
Identify and mitigate:
Cost leakage
Margin erosion
Commercial risk arising from misaligned contracts or SLAs
Operational Feedback & Continuous Improvement
Establish and maintain a structured feedback loop between:
Medical Operations, Sales, and Insurance Partners
Translate operational insight into:
Improved product design
Refined pricing and SLAs
Stronger commercial decision-making
Reporting, Compliance & Quality
Oversee reporting quality for medical-led accounts from a commercial and contractual perspective.
Ensure commercial compliance with:
Client contracts
Insurer requirements
Internal gov
About the Company
SPS is an independent risk management company offering consultancy, contingency planning, crisis response services and training to clients either actually or potentially at risk from criminals and terrorists. The consultancy operates worldwide and has particular expertise in the field of short notice, one-off special projects requiring an all-encompassing approach and solution, which SPS can manage from start to finish. The company has established itself as a discreet, professional and ethical organisation with a reputation ...
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