Job Specifications
As a Senior Systems Engineer, you will be responsible for implementation and escalation support of new Marco products during pilot and test market launch. You will maintain security standards and baselines. This position will take direction from the teams System Architect and provide mentorship to junior team members. You will build low touch support models and provide guidance within the team on best ways to operationalize and support new products.
Essential Functions
Implement and maintain new Marco products that are consistent, optimized for client experience, overall performance, and supportability.
Perform implementations and or migrations of clients’ existing data and applications into Microsoft 365 and Azure environments.
Perform system and application testing.
Provide technical support to new Marco clients during onboarding process.
Perform service engagements for existing clients.
Review customer hosted applications and systems and make recommendations for improving design.
Assist in defining and implementing baselines and standards.
Maintain client documentation.
Provide remote escalation support for client issues that are complex and not tier II resolvable.
Create and maintain standard templates, images, policy, and automation that will aid in a consistent and rapid deployment and support of client environments.
Research, test, and recommend new tools and products to enhance the offering.
Develop and document processes and procedures that can be followed to support the new product offering.
Administer cloud integrated management solutions such as Cloud Backup, MDR, etc.
Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
Participate in on-call rotation and after hours work as required.
Qualifications
Bachelor's degree and four years of relevant experience; or equivalent combination of education and experience.
Current vendor or industry recognized certifications in Microsoft 365 or Microsoft Azure
Valid Driver’s License, proof of personal insurance and an acceptable driving record.
Required Skills
Expertise in Microsoft M365/Azure.
Expertise with two or more of the following:
Microsoft server and desktop environments
Patch management
Email architecture
Backup technologies
Vulnerability management
Network architecture
Proficiency with common scripting and automation languages, such as PowerShell or Python.
Knowledge of common security frameworks and controls including NIST CSF and CIS CSC.
Proficient understanding of common technologies and best-practices architectures, such as Microsoft Active Directory, Microsoft Azure, EDR, and firewalls.
Knowledge of service management concepts for IT and/or security operations and related standards.
Proficiency with business collaboration tools such as Microsoft Office applications.
Demonstrates attention to detail.
Exceptional organizational and time/task management skills.
Self-starter with the ability to perform with little or no direct supervision and takes initiative to improves processes.
Excellent communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
Treats people with respect; Works with integrity and ethically; Upholds organizational values.
Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Pay Range: $79,212 - $122,779 annually
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Location: This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI
About the Company
Lang Company is a leading provider of digital office technology and managed IT services. We've been serving businesses in the area for over 75 years and have a reputation for exceptional customer service and expertise. Our team of certified IT professionals and office technology experts is dedicated to helping our clients improve their productivity and efficiency. We offer a wide range of services, including managed IT, digital office equipment sales and leasing, VoIP phone systems, and document management. In addition to ou...
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