Job Specifications
About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.
We are looking for an Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant, or other similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers' eyes and make sure they can move their content and comms processes into Staffbase.
What you'll be doing
Lead new Staffbase customer implementations including managing the project plan and project resources - for both onboarding and growth phases
Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
Clearly communicate implementation status, issues, risks, and effort
Build and sustain in-depth product knowledge regarding our core products
Understand customer use cases and requirements and in turn, apply Staffbase best practices for enterprises to those customer implementations
Apply vertical industry and functional best practices as applicable to each customer - for more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
Establish and oversee the customer's initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
Troubleshoot and triage customer issues during implementation
Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client's core architecture as well as identifying future growth and expansion opportunities with existing customers
Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers
What you need to be successful
Familiarity with implementing Software-as-a-Service solutions
Experience working on enterprise-scale deployments
Expertise in application functionality, business deployment cycles, and account management.
Project management experience
Self-motivated team player ready to embrace a fast-paced, high-growth environment
1 year of consulting experience
Minimum 3 years of client-facing experience
Passion for cloud technologies
Nice to have: comms background and/or project management accreditation.
What you'll get
Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance £30, from fitness to mental health, hobbies to relaxation
Support - we're offering a Company Pension and Private Medical Insurance incl. Dental, life assurance. Parents can get up to 12 weeks of paid parental leave
Volunteers Day - you'll get one day off per year for supporting a social project
About the Company
Staffbase is the first AI-native Employee Experience Platform, equipping many of the world’s leading companies with solutions to inspire every employee with motivating communication. With almost 3,000 customers, Staffbase helps organizations such as Adidas, Alaska Airlines, Audi, Blue Apron, DHL, and Whataburger to inspire their people to achieve great things together. Staffbase connects companies with their employees through a branded employee app, intranet, email, SMS, digital signage, and Microsoft 365 integrations, all o...
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