Job Specifications
Howdy, we're Heidi
"The AI startup growing faster than Canva"
That's what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world.
We pivoted from broad healthcare AI to building Earth's finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation.
Our mission is simple: strengthen the human connection at the heart of healthcare.
We've found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.
That's where you come in.
The role
We're looking for a Product Manager with founder DNA - the kind of person who could start their own company tomorrow but would rather build something transformative with us.
You will own Heidi's clinical knowledge product area, growing an early-stage product into the tool clinicians trust for instant medical knowledge. You'll compete where established players exist but none have our distribution or workflow integration.
You will report into Product leadership and partner closely with engineering, design, and clinical teams to execute fast and win.
This role will be based in our San Francisco office.
We don't care about logos; the traditional insignia of competence. We'll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.
What you'll do
Own product strategy and roadmap for Heidi's clinical knowledge experience, setting clear goals and being held accountable to achieving them
Build the product that becomes clinicians' trusted source for medical knowledge, shipping with bias towards action rather than waiting for perfect data
Obsess over clinician workflows to understand not just what they say they want, but what would actually transform their day when they need instant medical answers
Navigate regulatory and commercial complexity to build clinical decision support that's auditable, region-aware, and commercially viable
Become the subject matter expert who understands medical knowledge retrieval, citation systems, and how clinicians actually search for answers during patient care
Ship meaningful features by working closely with engineering, design, data and operations to launch them
If we'd worked together the last 6 weeks, you'd have:
Completed a listening tour across Heidi's products, understanding our current documentation capabilities and where the biggest opportunities lie
Spent a full day shadowing clinicians at one of our partner health systems
Shipped an experiment that challenged a core assumption about how clinicians search for medical knowledge
Written a product brief that engineering actually got excited about (rare, but it happens)
Jumped into customer support tickets to understand why clinicians were struggling with a specific workflow
What you'll need
Track record launching 0-to-1 products that achieved meaningful traction, though we care more about what you've built than years on the clock
Founder or could-be-founder archetype. You work ON the business with bias towards action.
A romantic streak about software. You believe great design transforms someone's day.
Ability to see bottlenecks others miss and opportunities where others see constraints.
Strong opinions, weakly held. You'll shift the room when you're right.
Data fluency with SQL and comfort making decisions with imperfect information.
Technical literacy to engage on knowledge retrieval systems without getting lost.
If you answer 'NO' to these questions, this may not be the job for you:
Have you built 0-to-1 products or attempted founding?Are you an execution powerhouse?
Have you shipped consumer products at serious scale where small quality issues affect thousands of users?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of re-energising our health systems make you feel fuzzy inside?
Why Heidi?
Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.
This is neither a special nor interesting insight.
However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential.
You'll join a team that doesn't celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of mode
About the Company
Heidi is the AI Care Partner designed to expand clinical capacity by automating administrative work – documentation, form filling, and task management - so clinicians can focus on patients. Used across emergency departments, general practice, and specialist clinics, Heidi supports more than 2 million consults each week in 110 languages from 116 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, LocalGlobe, Possible Ventures...
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