Skills

Go SAP Test Change Management Research Training Coaching Organization Analytical Skills Project Management Organizational Skills Analytics Analytical Thinking PowerBI

Job Specifications

Business Support Analyst

12 Months

Desford, UK

£24.21/hr Inside IR35 Umbrella

What You Will Do:

Identify opportunities for continuous improvement in solution delivery and work processes using new modern digital technology
Continuously learn and train users across the company on new digital platforms and tools
Translate order to delivery business requirements into process and IT requirements
Coordinate the delivery of work requests with various globally located IT teams and external partners translating business requirements into functional specifications
Participate in global cross functional project teams to improve order management processes and systems leveraging new technology, that can span multiple organizations. This will include support for blueprinting, testing, UAT, Go Live, and Post Hypercare.
Support all machine order management systems
Support CAT users with advanced daily system issues
Create and maintain system documentation
Create and maintain local business support processes
Participate in the execution of the SAP Product Testing and the System Integration Testing
Provide support for invoice-related queries to dealers and international customers
Manage and coordinate inter-company invoicing adjustments
Provide certificates of origin upon request
Lead issue resolution with globally located IT support teams and external business partners
Work with an international team
Leverage Lean thinking & methodologies
Participates in customer support processes and activities for the implementation of new or existing applications.
Monitor the efficiency and effectiveness of application operations and troubleshoot problems, as necessary.
Translate client's requirements to functional documentation, participate in technical designs and test plan with coaching and training.
Conduct change management activities, including training, documentation, and roles & responsibility definition.

What Skills You Will Have:

Business Analysis:

Explains the key concepts, techniques and steps involved in the business analysis process.
Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.
Outlines the scope of the business analysis process.
Understands the purpose of each business analysis technique and their specific needs.

• Previous experience with the below:

- Dealer and/or Orders Support

- Lean Project Participation and/or Management

- Strong business acumen

- Excellent planning and organizational skills

- Ordering Systems Mach1 SAP user experience

Working knowledge of ordering systems/processes (preferably related to machine prime product, but can include engines, parts or work tools ordering systems)

General understanding of the organization, products, policies, and procedures

Strong understanding of order management process

Strong understanding of invoicing including compliance requirements

Advanced analytical skills

Experience with lean principles and practices

1 year Project Management experience
PowerBI project creation/maintenance experience
Ability to adapt to multiple cultures and countries

Core Application Systems:

Describes basic elements and benefits of core applications supported by own area.
Names the organization's core application systems.
Names major business functions and services supported by core applications.
Locates and uses relevant documentation for core applications.

Information Capture:

Follows defined procedures to document all routine information.
Identifies relevant established standards, policies and practices.
Fulfills routine information capture needs in own area.
Uses automated tools to capture, organize and archive relevant information.
Cites examples of different types of relevant information that need to be captured.

Analytical Thinking:

Names specific tools or techniques that can be used to support the analytical thinking process.
Describes specific software applications or products used for business analytics.
Gives examples of how analytical thinking has been used to resolve problems.
Helps others research and learn more about business analytics tools and applications.

Relationship Management:

Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.

IT Environment:

Recognizes basic IT needs from the business users perspective.
Researches planned platforms, strategies, initiatives, and key issues related to the IT environment.
Implements existing technology infrastructure and systems management practices of one's own IT unit.
Analyzes the purposes and responsibilities of one's own IT department.
Follows an organization's information management policies.
Has 1+ years of Ordering System SAP user experience
Has Salesfo

About the Company

Founded in 1998 and headquartered in Atlanta (Duluth), Georgia, Innova Solutions along with its subsidiaries employs over 50,000 professionals worldwide and reports an annual revenue approaching $3.0B. Through global delivery centers across North America, Asia, and Europe, Innova Solutions delivers strategic technology and business transformation solutions to its clients, enabling them to operate as leaders within their fields. Whether it is onboarding a new service, embracing a new consumer device or rolling out a Business ... Know more