Job Specifications
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Bold, Trusted
Trusted Partners:
Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
Fortinet: Elite VIP Program – one of only 2 in the UK
AWS: Advanced Solution & Managed Service Provider Program
Job Description
Service Architect - Remote, UK - All UK Addresses Considered
Main purpose of the job
The main purpose of a Telefónica Tech Service Architect will:
support service design elements of sales, pre-sales, bid opportunities, service implementation, and service opportunities aligning with Telefónica Techs strategic delivery of Policing services
act as the primary service design & architecture interface between the customer and Telefónica Tech.
work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery.
act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions.
Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following:
Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within the Policing sector
Leading the design and implementation of managed service operations and project delivery
Leading the development of an IT lifecycle management, designing services, taking service strategy, and building processes, procedures, into operational runbooks and guides across the department.
Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.
Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management
Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF
Experience and skills:
Experience:
Previous experience in a Service Architect role
More than years’ experience in designing, implementing, and delivering enterprise level IT Managed Services.
ITIL Qualified
Experience of managing ITIL processes across service towers and third parties (SIAM)
Experience at senior management level in a large, complex customer facing organization
Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency
Experience (desirable):
Advanced academic background, preferably to good degree level or equivalent
Experience Police Sector aligned Service Architecture
Proven commercial acumen
Good working knowledge of relevant functional systems
Experience in dealing with and influencing multi-tier management
Additional Information
For this role you need to have experience of supporting enterprise service architecture within the Policing sector
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
About the Company
Telefonica Tech is a specialist provider of integrated technology solutions, with an end-to-end portfolio including Cyber Security, Cloud, Data & AI, Business Applications and Modern Workplace solutions.
We're not just a technology company. We're an extension of your business. We drive secure digital enablement and help solve our customers' most complex business challenges, accompanying them on their digital transformation journey as a trusted partner. We work together to create positive impact for businesses and the wider ...
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