Job Specifications
About Jorie
At Jorie Healthcare Partners, we offer full-service Health Care Revenue Cycle Management and pride ourselves on delivering superior customer service with the latest AI automation technology. As a fast-growing company, we provide a dynamic and engaging work environment. Our success is driven by our exceptional staff and our commitment to diversity in the workplace. Join us and be part of our thriving team of healthcare experts.
Our Work Environment
Remote opportunities
Growth advancement opportunities
Flexible work environment (Work-life Balance)
Collaborative and friendly company culture
Great Benefits
401(k) matching up to 4%
Medical
Dental
Vision
Long/Short Term Disability insurance
Life insurance $25,000 Paid by employer
PTO 2 weeks
10 and half Holidays
About The Role
The Jira Administrator is responsible for configuring, managing, and supporting the company’s Atlassian ecosystem, including Jira Software, Confluence, and Jira Service Management. This role ensures that workflows, automation, permissions, and integrations are aligned with business requirements, security standards, and compliance frameworks. The administrator will also be responsible for governance, documentation, training, and managing the system lifecycle.
Essential Duties & Responsibilities
Administer and maintain Jira Software, Confluence, and Jira Service Management.
Configure workflows, fields, screens, SLA policies, automation rules, and notifications.
Manage plugin lifecycle: evaluate, test, install, and upgrade add-ons.
Oversee backups, upgrades, system monitoring, disaster recovery, and performance optimization.
Develop and maintain reports, dashboards, and filters to meet business and compliance needs.
Integrate Atlassian tools with external platforms using REST APIs and webhooks.
Manage user/group roles and permissions with attention to least privilege and compliance.
Perform regular audits, archive unused projects, and enforce governance standards.
Provide training and workshops for technical and non-technical users; develop runbooks and documentation.
Collaborate with IT, DevOps, and business leaders to translate requirements into solutions.
Qualifications
Minimum 3 years as a Jira Administrator in medium to large environments.
Strong knowledge of Jira Software, Jira Service Management (ITSM), and Confluence.
Familiarity with Atlassian Cloud environments.
Experience with system upgrades, patching, performance monitoring, and recovery processes.
Knowledge of ITSM frameworks (e.g., ITIL).
Familiarity with scripting (Groovy, Python, or Bash) for automation.
Strong communication and documentation skills
Preferred:
Bachelor’s degree in IT, Computer Science, or related field.
Atlassian certifications (Jira Administrator, Agile Development, or equivalent).
Experience with compliance frameworks (SOC, HIPAA, HITRUST, PCI).
About the Company
Ready to embrace the future of healthcare finance? Discover Jorie, where advanced AI technology harmoniously merges FinTech and HealthTech, revolutionizing your financial processes. Utilizing Robotic Process Automation (RPA) and sharp analytics, we deliver cost-effective solutions, amplifying profitability and scalability. Our AI drastically cut collection costs, boost revenue, and mitigate bad debt write-offs, all while ensuring smooth operations and informed decision-making. Jorie is more than a service; it's a partnership...
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