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Network Voice Admin

Network Voice Admin

Hybrid

Warwick, United kingdom

Senior

Freelance

09-12-2025

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Job Specifications

Experience: 8-10 Years .

This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.

• Capable of configuring CISCO LAN switches for the purpose of configuring IPT services

• Understanding of IP networks, addressing systems, routing for the purpose of configuring IPT services

• Knowledge of various legacy circuit type such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes

• Comprehensive understanding of SIP, SBC configuration and troubleshooting

• Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs.

• Understanding of MS Teams Phone Service, provisioning, and troubleshooting

• Capable of managing service requests and incidents through a Service Now resolver groups

• Experience managing telecom and network carriers/supplier delivery and SLAs

• Experience operating and troubleshooting call recording platforms such as Verint.

Preferred certifications:

• Cisco CCNP Collaboration

• Microsoft Certified Teams Voice / Collaboration Communications Systems Engineer

• ITIL Foundation

About the Company

Pracyva is a global firm focusing across IT Consulting, Outsourced IT Managed Services, Transformation servcies with core objective to put our clients' needs at the centre of all we do to help them shape, build and perpetuate a reputation for excellence in the global markets they serve. Disruption to traditional approach, applying emerging technologies and methodologies coupled with human values to achieve best in class result is an nonnegotiable principle engraved in our founding charter. Our personal commitment to client ... Know more