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Information Technology Support Engineer

Information Technology Support Engineer

On site

Cheltenham, United kingdom

£ 55,000 /year

Full Time

09-12-2025

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Skills

Communication Time Management Python PowerShell Jira Ansible VMware Test Networking Linux System Administration Express

Job Specifications

New Permanent Opportunity for multiple IT Support Engineers for a leading NS SME in Gloucestershire

Gloucester/Cheltenham location – full-time on-site
Active eDV (West) required
Up to £55k DoE
Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation

Who are we?

We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the NS sector. Our client is a cyber technology and software assurance specialist, providing test assurance, managed services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support.

What will you be doing?

Setting up and configuring client systems
Responding to IT support requests and diagnosing issues
Delivering technical support on-site or remotely
Resolving hardware, software, and network problems
Providing tailored IT solutions
Maintaining strong client relationships
Recording and managing support activities
Contributing to IT knowledge bases
Supporting project teams in system rollouts

Essential Experience Required

Proven technical support experience – 1st/2nd/3rd line support
Familiarity with service management tools like HP SM and Jira Service Desk

Desired Technical Experience Required

Experience with networking (Cisco, Juniper, HP, Dell)
Skilled in virtualisation (VMware, Hyper-V)
Proficient in automation tools (Ansible, Python, PowerShell)
Strong system administration skills (Microsoft, Linux)
Effective time management and interpersonal abilities
Confident troubleshooting of complex IT issues
Clear and professional written and verbal communication

To be Considered:

Please either apply by clicking online or emailing me directly at henry.clay-davies@searchability.com. For further information please call me on 0161 4166800 or 07719065951. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @SearchableHenry or connect with me on LinkedIn, just search Henry Clay-Davies. I look forward to hearing from you.

About the Company

Some things require specialist expertise and industry knowledge, and with an accelerating skills shortage coupled with an ever increasing clearance shortage, we are set up to deliver just that. Whether it's partnering with globally leading private sector companies or directly with government bodies across the country, we deliver a bespoke recruitment service with the kind of care, attention and integrity that the National Security & Defence industry demands. Specialisms: SOFTWARE ENGINEERING | SOFTWARE TESTING | CLOUD PLATF... Know more