Job Specifications
Internal Job Title: EMEIA Partner Portal Support Analyst
Team: EMEIA Sales Planning & Operations
Aquent is partnering with a leading global technology company that believes innovation thrives when great people are empowered by great tools. As their advanced sales systems continue to evolve, they seek dedicated experts to ensure their reliability, integrity, and performance. This is an incredible opportunity to join a dynamic team where your expertise will directly contribute to the seamless operation of critical partner-facing platforms, directly impacting business success and partner satisfaction worldwide. If you're ready to make a significant impact by optimizing vital systems and empowering a global network, we want to hear from you!
**What You'll Do**
As a pivotal member of the Sales Planning and Operations team, you will be instrumental in maintaining the day-to-day health of our client's partner portal environment. You will collaborate across global teams to manage user support, monitor system operations, and champion data quality initiatives. This role is perfect for someone who combines strong communication, stakeholder management, and instructional writing skills with a solid understanding of partner portals and enterprise system support. You will also be responsible for documenting end-to-end support processes, operational workflows, and system behaviors, ensuring consistency, scalability, and effective knowledge sharing across teams.
Your responsibilities will include:
* Serve as the primary contact for queries from internal sales teams and external partners, providing clear, timely updates on issues and resolutions.
* Maintain portal configurations and applications to support evolving business needs and partner requirements.
* Manage Tier 2 and Tier 3 support tickets, partnering with internal administration and relevant technical teams to troubleshoot and resolve issues.
* Prioritize cases effectively and communicate timelines and outcomes to stakeholders.
* Administer user roles, permissions, profiles, and access controls in compliance with internal policies.
* Support release cycles, including sandbox refreshes, regression testing, deployment coordination, and environment integrity.
* Perform deduplication, data integrity checks, and mass updates as needed.
* Own the creation and maintenance of clear, high-quality documentation covering partner portal processes, support workflows, system configurations, known issues, and release changes, translating complex technical concepts for both technical and non-technical audiences.
**What You'll Bring**
* Experience supporting channel users in a partner operations or customer-facing capacity within a complex enterprise environment with multiple systems and integrations.
* Strong instructional writing and process documentation skills, with experience producing high-quality user guides.
* Proven experience supporting and maintaining a leading enterprise customer relationship management (CRM) platform, particularly its partner or community engagement modules.
* Proactive, reliable, and accountable, taking full ownership in fast-paced, ambiguous environments while maintaining high standards of quality and user experience.
* Strong cross-functional collaboration skills with clear communication across technical and non-technical audiences, comfortable working with global teams and time zones.
* Excellent problem-solving capabilities with a data-driven mindset, high attention to detail, and a strong desire to learn and grow.
Client Description:
Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
About the Company
Aquent is the leading global work solutions company helping guide businesses toward the talent, technology, and services they need to excel. From specialty recruiting and talent experience to creative strategy and project management, we're making the future of work better for everyone. Our brands include Aquent Talent, Aquent Studios, Aquent RoboHead, Aquent Scout, Aquent Sustainability, Aquent Employer of Record, and Aquent Gymnasium. Based in the U.S. with locations in Australia, Canada, France, Germany, Japan, Netherlands...
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