Job Specifications
Looking for a job to get you out of bed?
Casper is looking for a QA Manager to join our Technology team. In this role, you’ll lead the QA function at Casper and transform how quality is defined, measured, and delivered across the organization. Casper has a history of shipping thoughtful, best-in-class digital experiences — and you’ll be the owner of ensuring those high standards are upheld as we scale. If you're motivated, self-driven, energized by iterative development, and passionate about building exceptional software in a fast-moving environment, we’d love to meet you.
Casper (Casper.com) believes everyone should sleep better. Casper has a full portfolio of obsessively engineered sleep products—including mattresses, pillows and bedding—designed by the Company’s in-house design team. In addition to its e-commerce business, Casper has over 40 retail locations across the United States and its products are available at a number of retailers.
We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.
When you’re not catching zzz’s, this is what you’ll do...
Partner with Technology teams as well as cross-functional business partners — including e-commerce, marketing, finance, operations, retail, and customer experience — to ensure new launches meet Casper’s quality bar
Own and evolve the QA lifecycle as part of our Agile/SCRUM processes
Work with product, design, and engineering to define user stories, acceptance criteria, and test coverage across manual and automated paths
Maintain and improve our site performance through ongoing monitoring and reporting
Lead recurring Accessibility compliance testing cycles
Create, maintain, and execute test plans and test cases
Detect, isolate, reproduce, document, and prioritize defects
Provide clear communication on QA status, product quality metrics, and release readiness across teams
Champion QA best practices and develop a lightweight center of excellence for quality at Casper
Our dream candidate is/has...
Has 5+ years of QA Engineering experience, ideally with some leadership or mentorship exposure
Collaborates effectively with both technical teams and non-technical business stakeholders
Has experience with bug/task/test management systems (e.g., JIRA, TestRail)
Has experience with Web/API testing and debugging tools (e.g., Postman, Charles, Fiddler)
Understands CI/CD pipelines and how quality engineering fits into modern DevOps practices
Has experience with automated testing frameworks and is comfortable defining an automation strategy — including selecting modern tools/platforms as needed (e.g., Playwright, WebdriverIO, or other contemporary frameworks)
Has familiarity with AI-assisted testing tools or approaches — such as AI-generated test cases, autonomous regression testing, or leveraging AI agents for repeatable test automation
Is proactive, curious, and passionate about continuously improving quality processes across systems
This is a hybrid role requiring that you work 3 days per week from our NYC office.
Targeted Annual Base Salary Range: $120,000-140,000 USD
Casper’s compensation philosophy ensures that the actual base salary is based on factors including but not limited to skills, education, experience, special training, time in position, and/or years of service.
We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, and other perks including:
Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles)...
Paid Time Off. We believe in the power of rest so take the time you need to recharge.
Dream-worthy gifted products after tenure milestones!
Employee Discount to use on whatever you like (with a few exceptions) and product discounts for friends and family!
… and more!
If you dream about this stuff this job is probably right for you. We look forward to learning more about you!
About the Company
Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper has Sleep Shops across North America and its products are available at a growing list of retailers. Web: http://casper.com Twitter: http://twitter.com/casper Instagram: http://instagram.com/casper Facebook: http://fa...
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