Job Specifications
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Position: - Service Delivery head
Location- Paris, France
Job Type- Onsite
Full time Employment - Permanent
Language- French + English
Job Summary
We are seeking a seasoned and strategic Senior Delivery Leader as Delivery Unit head with a strong focus on managing large client accounts in the Financial Services domain. The ideal candidate will have extensive experience in client-facing delivery leadership, P&L ownership, and driving transformation programs across geographies. This role demands a hands-on leader who can manage complex engagements, build strong client relationships, and ensure delivery excellence while driving business growth.
Key Responsibilities:
Client Delivery & Engagement
Lead large-scale delivery programs for key financial services clients, ensuring alignment with contractual commitments, timelines, and quality standards
Identify and mitigate delivery risks, escalate critical issues, and ensure timely resolution
Serve as the primary point of contact for client stakeholders, including CXO-level executives, ensuring high satisfaction and long-term engagement
Drive digital transformation initiatives in the financial services space, leveraging DFS capabilities and industry best practices
Support strategic initiatives including innovation pilots, and GTM activities
Represent the account in leadership forums and contribute to growth strategy
P&L Ownership
Own and manage the full P&L for the respective Account, ensuring profitability, cost control, and revenue growth
Monitor financial performance, forecast budgets, and implement corrective actions as needed
Collaborate with finance and business teams to align delivery outcomes with strategic goals
Strategic Leadership
Support sales and pre-sales teams in bid defense, solutioning, and proposal development
Identify growth opportunities within existing accounts and contribute to new Business opportunities
Governance & Compliance
Ensure delivery governance, risk management, and compliance with internal HCL and client-specific standards
Drive continuous improvement initiatives across delivery processes and tools
People Leadership
Build and lead high-performing delivery teams across geographies
Partner with HR and TAG teams for Talent Management and development, Talent Acquisition and retention strategies
Foster a culture of accountability, innovation, and collaboration
Must have skills and experience:
Minimum of 15+ years of experience in IT delivery, with a strong focus on the financial domain and digital finance services
Proven track record of managing large client accounts and complex delivery programs in financial services or finance environment
Strong client-facing experience with excellent communication and stakeholder management skills, both in French and English
Demonstrated strong experience in P&L ownership (>50M$ annual PnL), financial planning, and business growth
Deep understanding of financial services industry trends, regulatory requirements, and digital transformation
Knowledge of French labor laws and compliance in IT service delivery
Willingness to travel across Europe and Offshore as required
French and English fluency (min. C1 level) is mandatory
Good to have skills and experience:
Experience in Agile delivery models and transformation programs
Experience in overseeing large Digital Workplace operational management and transformation
Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise architectures
Exposure to data analytics, AI/ML use cases in financial domain.
Experience in vendor management and contract negotiations
Possible certifications to choose from or add as required
Project Management Professional (PMP) – PMI
ITIL 4 Foundation / Intermediate – AXELOS
Certified ScrumMaster (CSM) – Scrum Alliance
Certified Business Relationship Manager (CBRM) – BRMI
Certified Information Systems Auditor (CISA) – ISACA
SAFe® Agilist / Agile Certified Practitioner (PMI-ACP) – for Agile environments
Microsoft Certified: Azure Solutions Architect Expert or AWS Certified Solutions Architect
About the Company
HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending Dece...
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