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ISR Recruitment Ltd
1st/2nd Line Support Technician

1st/2nd Line Support Technician

On site

Fareham, United kingdom

Fresher

Full Time

29-12-2025

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Skills

SQL Customer Service Networking Windows SQL Server Recruitment TCP/IP Windows Server

Job Specifications

1st/2nd Line Support Technician
Fareham, Portsmouth (Fully on-site)
c£28,000 to £32,000 per year
Plus excellent company benefits including a Competitive Employer Pension Scheme and BUPA
The Opportunity:
Our client are looking for a 1st/2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPoS environment.
As a 2nd Line Support Technician you will communicate with customers effectively supporting their IT issues within the EPoS environment and escalate issues when required.
Skills and Experience:
Over 1 year of experience in an IT Support Technician role desirable
Strong customer service experience
Ability to meet deadlines and work within a team.
Understanding of EPoS systems desirable
Understanding of Servers, TCP/IP or experience using VNC all desirable
Role and Responsibilities:
Provide 1st/2nd Line technical support
Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's
Install, upgrade, support and troubleshoot in house EPoS Application
Experience of SQL Server and windows server
Install, upgrade, support and troubleshoot in house Back Office application
Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime
Troubleshooting network connectivity in a LAN/WAN environment
Applications:
Please contact John Noonan here at ISR Recruitment to learn more about our client working at the forefront IT service and solutions based in the Portsmouth area?

About the Company

A leading Techncial Recruitment Specialist focusing on IT & Digital, Transport Technology and Telecoms; partnering with local innovative SMEs and start–up’s through to global FTSE 250 businesses supplying them with the best in people and talent since 2005. What makes ISR different is our people and the passion they show for finding our client’s the best people in the market. All of our consultants are highly experienced enthusiasts that know their markets intimately; are serious about delivery; and always aim to exceed on ... Know more