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iO Associates - UK/EU
Salesforce Service Cloud Voice Consultant

Salesforce Service Cloud Voice Consultant

On site

London, United kingdom

Mid level

Full Time

20-01-2026

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Skills

Go Salesforce AWS

Job Specifications

Salesforce Service Cloud Voice Consultant

Location - (London)

Role Overview

We are seeking a Salesforce Consultant with hands-on experience in Service Cloud Voice to work with clients to design and implement contact centre solutions using Salesforce, Amazon Connect, and Agentforce, helping them improve how they engage with their customers.

Key Responsibilities

Designing and delivering Service Cloud Voice solutions
Configuring and customising Salesforce Service Cloud Voice
Supporting go-lives and post-implementation improvements

Core Requirements

5+ years' experience with Salesforce Service Cloud or contact centre platforms
Practical experience with Service Cloud Voice and ideally Amazon Connect or similar telephony platforms
Strong understanding of contact center operations.
Experience with telephony, CTI, or AWS tools is beneficial

Ready to make a difference?

Apply now and help non-profits achieve their goals through cutting-edge Salesforce solutions!

About the Company

Specialising in recruitment across the tech, digital, engineering, and government and defence sectors, iO Associates have extensive experience in securing the best talent to create the products and infrastructure of the future. Our dedicated team of highly experienced and knowledgeable consultants provide bespoke solutions, working with businesses to find the perfect fit across contract, interim, search, and permanent appointments. We offer end-to-end support, from Statements of Work and IR35 determination processes to full... Know more