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La Fosse
Voice Engineer

Voice Engineer

Hybrid

England, United kingdom

Freelance

03-02-2026

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Skills

JavaScript TypeScript AWS Lambda CRM Databases AWS JavaScript/TypeScript

Job Specifications

We are looking for an Amazon Connect Voice Engineer to design, build, and maintain advanced voice solutions. You will create call flows, integrate telephony systems, and deliver seamless voice experiences for agents and customers in a secure, cloud-based environment.

Key Responsibilities:

Design and implement Amazon Connect Contact Flows for complex voice routing.
Build integrations with CRM, ticketing systems, and databases using JavaScript/TypeScript, AWS Lambda, and REST APIs.
Develop custom agent desktop experiences with Amazon Connect Streams API.
Ensure secure, compliant voice integrations using IAM, OIDC, OAuth 2.0, and JWT.
Monitor, troubleshoot, and resolve voice call and integration issues using CloudWatch.
Occasional travel to Europe

Preferred Skills:

Expertise in telephony protocols (SIP, WebRTC) and IVR design (Amazon Lex or similar).
Experience with on-premises contact center platforms (Genesys, Mitel, Cisco).

Certifications:

AWS Knowledge: Amazon Connect Communications Specialist & Developer badges

About the Company

La Fosse is on a mission to help our customers achieve their ambitions, working by their side to create a total talent solution from the classroom to the boardroom. Our vision is simple: to lead by example to achieve a change in the standards of care within our industry. We partner with our customers to build solutions for their business and people challenges, leveraging our recruitment, academy, solutions, and executive search offerings. Our expert teams work at all levels on a permanent, contract, interim, and executive ... Know more