Job Specifications
Job Title: Control Center Systems Administrator
Job Location: Astoria, NY (Queens) - Hybrid; 2 days remote, 3 days onsite.
Duration: 12+ months
Interview Mode: First round remotely, 2nd round in person
Salary Range: $40-$49.50/hr (W2), depending on experience
Overview
The Control Center Systems Administrator provides mission-critical technical and administrative IT support for the client's Distribution Control Center. This role is responsible for maintaining the availability, performance, security, and reliability of endpoint systems, network connectivity, and supporting infrastructure within a real-time operational environment. Working alongside Control Center personnel, this position ensures system readiness to meet the client’s operational and emergency response requirements.
This is a hands-on role requiring strong technical troubleshooting skills, operational discipline, and the ability to respond effectively in high-availability environments.
Key Responsibilities
Systems & Endpoint Administration
Install, configure, maintain, and support desktop, workstation, and laptop systems
Perform routine system updates, patches, upgrades, and OS imaging
Troubleshoot hardware, software, and operating system issues at a low level
Support user accounts, email, access permissions, and endpoint security controls
Maintain accurate system documentation and configuration records
Network & Infrastructure Support
Assist with the administration and troubleshooting of LAN/network devices, including routers, switches, firewalls, DNS, and DHCP
Configure TCP/IP manually and via DHCP
Monitor system and network performance to ensure optimal availability and reliability
Collaborate with senior administrators to improve system performance and stability
Datacenter & Control Center Operations
Perform datacenter gatekeeping, including monitoring UPS power and cooling systems
Respond to system alarms and coordinate with vendors for maintenance and repairs
Support hardware installation, decommissioning, and asset lifecycle management
Assist with business moves, changes, and early-stage planning for technology impacts
Security, Backup & Disaster Recovery
Assist in implementing and enforcing security policies and access controls
Monitor system logs for security events and unauthorized access
Participate in security audits and vulnerability assessments
Perform routine data backups and support disaster recovery solutions
Participate in disaster recovery drills and emergency response activities
User & Vendor Support
Provide in-person and remote technical support via phone or remote-access tools
Work closely with the IT Help Desk to resolve escalated user issues
Direct and coordinate third-party vendors supporting system troubleshooting and remediation
Manage technical escalations through resolution and communicate status to stakeholders
Reporting & Documentation
Prepare reports on system performance, incidents, and resolutions
Maintain documentation for system configurations, procedures, and troubleshooting steps
Support management with IT asset tracking and inventory controls
Research and recommend IT hardware, software, and vendor solutions as needed
Required Qualifications
Education & Experience
Bachelor’s degree with 2+ years of related IT experience
OR
Associate’s degree with relevant technical certifications and 4+ years of related IT experience
Technical Skills
Strong experience with desktop/workstation/laptop administration
Proficiency with PowerShell (required)
Experience with desktop imaging and deployment
Working knowledge of DNS, DHCP, TCP/IP, and enterprise LAN environments
Experience using ticketing systems such as ServiceNow
Strong proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Professional Skills
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Highly organized, detail-oriented, and able to manage multiple priorities
Effective interpersonal and customer service skills
Additional Requirements
Valid driver’s license
Ability to respond to company emergencies and support system restoration efforts
Willingness to work off-hours, including nights, weekends, and holidays as required
Ability to travel within various service territories
Ability to work at multiple company locations as needed