Skills

Communication Python DevOps Research Attention to detail Linux Accounting

Job Specifications

Soraban (YC21) builds AI-powered copilots and workflow automation for modern accounting firms. Our platform helps tax firms automate client intake, document processing, preparation workflows, and service delivery.

We are looking for an Operations & Reliability Engineer Intern to support a production automation system. This role sits at the intersection of operations, reliability, automation, and customer-facing systems, and is critical to meeting uptime and SLA commitments.

What You’ll Work On

You will support a production automation system for product workflows. As an intern, you will help keep the system running reliably and learn how large-scale operational automation behaves in the real world.

Responsibilities

Monitor customer uptime, job execution, and overall system health
Triage operational issues and escalate to engineering when needed
Perform hands-on operational tasks
Follow runbooks and contribute to improving them
Identify recurring failure patterns and suggest reliability or operational improvements
Assist with incident analysis and post-mortems

Required

What We’re Looking For

Currently pursuing a BS or MS in Computer Science, Software Engineering, or a related field
Comfortable working with technical systems and debugging issues
Willing to do hands-on operational work (this is not a purely research or modeling role)
Strong attention to detail and ability to follow procedures accurately
Clear written communication for documenting issues and handoffs
Curiosity about how production systems fail and how to make them more reliable

Preferred / Plus

Exposure to:
Linux or cloud-based systems
Automation, scripting, or basic Python
QA, SRE, DevOps, or production support environments
Familiarity with RPA tools, browser automation, or remote desktop workflows
Experience working with SaaS products or workflow tools

What You’ll Learn

How reliability is maintained in customer-owned, non-standardized environments
How to balance manual intervention, automation, and escalation in production systems
How uptime, SLAs, and customer impact are managed in a B2B SaaS company
How engineering, operations, and customer success work together during critical periods
You will also gain exposure to Robotic Process Automation (RPA) and Reliability engineering in customer-controlled environments

Internship Details

Time commitment: At least 20 hours per week (flexibility for specific weeks)
Duration: 3 months to start, with potential for extension
Location: Tempe AZ. Not fully remote; periodic in-office collaboration required
Work authorization:
No visa sponsorship available
Candidates must be authorized to work in the United States
F-1 students on OPT are eligible

About the Company

Soraban is the admin system built for accounting firms — powered by AI, integrated with your stack, and designed to eliminate manual work across intake, data entry, and deliverables. Your team didn’t go into accounting to send emails, rename PDFs, and chase signatures. Soraban does that — with AI that’s trained on how firms actually work. Your pros get their time back. Your admins become your client's superheroes. And your firm scales, without the chaos. Know more