Skills

Communication ServiceNow Stakeholder Management Problem-solving Training

Job Specifications

Job Category: ITMS servicenow

Job Type: Onsite

Job Location: Plano Texas

Compensation: Depends on Experience

W2: W2-Contract Only; Kindly note that applications on a C2C basis will not be considered for this role.

C2C: Contract - W2

Job Description

Visa Requirement:

We are considering candidates who are authorized to work in the United States under the following visa categories only: H4-EAD, GC Holder, GC-EAD, or U.S. Citizen (USC).

Job Overview

We are seeking a highly experienced ServiceNow Senior ITSM Consultant to design, implement, and support IT Service Management (ITSM) solutions. The ideal candidate will have extensive hands-on experience with ServiceNow modules and a strong understanding of ITIL processes. This role involves configuring and customizing ServiceNow, integrating with third-party tools, and providing guidance to business stakeholders and end-users.

Key Responsibilities

Implement, configure, and customize ServiceNow ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.

Gather and analyze business requirements and translate them into ServiceNow solutions.

Configure workflows, business rules, client scripts, UI policies, and notifications.

Support integrations with third-party tools using REST/SOAP APIs where required.

Perform system testing, troubleshooting, and issue resolution.

Create technical and functional documentation for implemented solutions.

Provide post-implementation support and user training.

Ensure solutions follow ITIL and ServiceNow best practices.

Required Qualifications

10+ years of hands-on experience with ServiceNow ITSM modules.

Strong understanding of ITIL processes and best practices.

Proficiency in workflow configuration, scripting, and automation within ServiceNow.

Experience with integration tools and APIs (REST/SOAP).

Excellent analytical, problem-solving, and documentation skills.

Strong communication and stakeholder management skills.

Apply Online

Your Name *

Your Phone Number *

Your Email Address *

Job id *

What is your current U.S. visa or immigration status? *

Select

Where are you currently located at? *

W2 or C2C *

Select

How many years of total experience do you have? *

How many years of relevant experience you have? *

Do you require H1B sponsorship? *

Select

Upload Resume *

Choose a file

No file chosen.

Facebook X LinkedIn WhatsApp

About the Company

At JPS Technology Solutions, we specialize in providing cutting-edge IT technologies and services to businesses of all sizes. Our commitment to delivering high-performing solutions at competitive rates distinguishes us from other providers, including larger conglomerates. Guided by our motto, "The Journey to Pursue and Surmount," we strive to support our clients' growth by deeply understanding their unique needs and delivering tailored solutions. We take pride in our personalized approach, ensuring that every detail is accou... Know more